QueenB

Community Manager

A quick note about the new Help Center chat! Thank you all for sharing your first impressions with us! We wanted to clarify something important: 👉 The chat is designed to give you faster answers to the most common questions. 👉 But don’t worry – if your issue isn’t solved through the chat, you can still open a support…

Thanks a lot for sharing this feedback 🙏 I’ve passed it on to the team so they’re aware of how this affects players at the end of the map. I can’t promise any changes, but it’s definitely been noted 😉

Hi Carol, Just wanted to let you know that I’ve shared this feedback once more with the studio so they’re aware of how often this is coming up, and I’ve asked if they can take another look and hopefully prioritize it. I can’t promise an immediate fix, but I want you to know it’s being raised on your behalf 😉

Hi everyone, I’m really sorry this is happening again with the Episode Race. I completely understand how frustrating it must be to see the flag appear and then nothing actually start. I’ve shared this feedback once more with the studio so they’re aware of how often this is coming up, and I’ve asked if they can take another…

Hi Sylvia, I’m really sorry to hear about what happened with your account. I can imagine how upsetting this must feel after so many years of playing. I’ve checked, and I can see that you already have an open case with our Player Support team. They are the best (and only) team who can review and handle this type of…

Hi @pumcar I hear you. Thanks for sharing how you feel. Some levels can definitely be more challenging than others, especially depending on which features or boosters you currently have in your game. I’m happy to pass this level feedback on to the team, it really helps when we know which levels players are getting stuck…

Hi there 👋 Thanks for your message, and I’m really sorry for the confusion with your gold bar purchase. I’d love to help clear this up for you! Can I just ask: when you bought the 100 Gold Bars, were you in the middle of trying to buy something else in the game, like a booster bundle or extra moves during a level?…

Hi Christine, I appreciate you sharing your thoughts so openly and I completely understand the frustration. To clarify: the badge currently being offered in the Level 20,000 thread is a special celebration badge and it’s open to all players who join the moment, even if they haven’t reached the level yet. Think of it like a…

Hi everyone 👋 Thanks so much for the feedback and you're absolutely right to ask these questions. This Level 20,000 badge is part of a special, one-time celebration to mark the release of this milestone level and it’s open to everyone who joins the moment by commenting, no matter what level you’re currently on. 💜 If you’re…

Great question, Carol 😉 You're right, this one is a little different from our usual milestone badges 😊 The Level 20,000 badge is part of the special celebration we’re running this week to mark the release of this iconic level and it’s open to everyone who joins the party by commenting in the thread, even if they haven’t…