QueenB

Community Manager

Thanks for confirming your correct Game ID! So, I checked with the team about what happened during the Prize Palooza round. It turns out that everything went through correctly on your side, but the game accidentally pulled the wrong message. That’s why you saw the message saying you didn’t qualify, even though you did. The…

Hi @teeweiping 👋 Thanks so much for sharing all the screenshots and context, I completely understand how frustrating that must’ve felt after putting in the effort to reach the top 2 😞 I’m going to pass this on to the team behind the event and ask if they can take a closer look at what happened on your leaderboard and why…

Thanks everyone for sharing your feedback on this. I’ve passed it on to the studio, and they confirmed this is part of a test they’re running with some changes to the loading screens, both when opening the app and before playing a level. They mentioned the new design actually has shorter animations than before and it’s…

Thanks for sharing this Techz 😊 When you say the profile area becomes “bigger,” are you referring to how user info appears on thread pages (like avatars, post count, etc.) or something else on the main page layout? Would love to understand which part feels unbalanced to you, maybe if you could point to a specific…

Hi Techz, I’m really sorry to hear you had issues participating in the contest 💔 So are you telling me that when you tried to attach screenshots in the comment section of the contest area, you got an error message saying it wasn’t supported? Is this still happening? Just to help me investigate, could you remind me which…

Hi suzannef and welcome to the Community 👋 If your game is still connecting to the wrong Facebook account, here’s what you can try: Log out of the game completely. Open the Facebook app on your device and make sure you're logged in with the correct account the one linked to your game. Go back to the game and try connecting…

Hey Butterfly83 🦋, Out of curiosity though, is there anything in particular that’s made you drift away from King games lately? We’re always looking to understand what keeps players coming back or what’s missing so would love to hear your thoughts if you're up for sharing 🙏😊

Hey @Blungo 👋 Sorry to hear that level 17780 has been holding you back for a few days. It’s definitely a tough one! Do you want to share more about what’s making it so difficult (like blockers, move count, etc.), that way I know what feedback to share with the team. Hang in there 💪

Hey 👋 Thanks for flagging this! I know level 18133 can feel pretty intense. The Studio has been reviewing some of the higher levels recently, so I’ll go ahead and pass this one along for a check. In the meantime, if you get the chance, could you share what’s making it feel impossible? Is it the number of moves, blockers,…

Thanks for surfacing this and for the detailed examples 👀 This issue has been flagged to the Studio before, going back to when it involved cherries and not just the dragon levels. There’s already an investigation ongoing, and the team is reviewing older levels to update or tweak the level design logic so that this sort of…