QueenB

Community Manager

Hi @Bernadine and @DaveNastase 👋 Thanks so much for continuing to share your updates and I'm really sorry to hear you're still seeing a mismatch between your devices. We've been actively investigating this syncing issue and made a few adjustments behind the scenes earlier today. Could you both please check your game again…

Noted 🫡 I'll pass on the feedback 😉

Hi @Ann_Painter 👋 Thanks for jumping in here and yes, @sysmom is absolutely right! The Booster Wheel (along with Sweet Cinema) is currently part of a test where we're moving them from the Events tab to a widget system on the game map. So if you're not seeing it where you normally would, take a look around the map, some…

Hey @snakegore999 🐉 So glad you caught that and chimed in! It's always great to see how much love Denize still gets from the community 💜 You're absolutely right, there’s something iconic about seeing her fully striding across the Candy Kingdom, legs and all. She’s fierce, she’s fabulous, and yes, she absolutely deserves to…

Hi @N_R, Just jumping in to echo what @MannyFae already pointed out (great spot, by the way 🕵️‍♀️). What you’re missing here are the Sugar Coats, those are the pink coatings that appear on top of candies. In your level, the final 4 needed to complete the goal haven’t dropped yet because they’re still inside the candy…

@SeesAlmonds 👋 Thanks for the update and I totally understand the frustration! Just to let you know, the studio is still actively investigating this, and we believe we may have found the root cause. To help us confirm, could you please check whether your game is now synced correctly on both of your devices (iPhone and…

Hi everyone 👋 Thanks again to all of you who have continued to share updates and screenshots, this has been incredibly helpful 🙏 While it looks like some of you were able to move past level 19686 and access the new levels and events, we are still seeing reports from other players where the syncing issue persists. The…

Hi @Yorbenboy1993 👋 Thank you for reaching out and letting us know. I’m really sorry to hear what’s happened and I can understand how upsetting and alarming this must feel, especially with others in the Community noticing something seemed off. I want to reassure you that we take the security of Community accounts very…

Hi everyone 👋 Thanks so much for continuing to share your experiences with us. I just wanted to jump in and reassure you that this issue is still under investigation. The team is currently digging deeper to understand the root cause, especially why it's only affecting some players and not others. We know it’s frustrating,…

Hi MariekeToon and welcome to the Community 👋 Sorry to hear you’re stuck on the date of birth screen! If the “Continue” button is greyed out and you can’t move forward, the best thing to do is to contact our Player Support team directly, they’ll be able to help you fix this. Since you can’t get past that screen in the app,…