QueenB

Community Manager

Comments

  • Hi @AidaESPSAL 👋 Thanks for sharing this idea! You're right: the Coconut Wheel can only be selected on certain types of levels before starting the game, so it doesn’t always pop up as an available booster. That said, now you’ve got me curious… 🤔 I wonder how many of you out there also have a huge stash of Coconut Wheels…
  • Thanks for getting back and to find your game ID, open your game and follow these steps: Tap on the pink gearwheel at the bottom left corner of the screen Tap on Account & Help You'll see your player ID right away, and can copy it to share it in an email or in the Community. Here's a gif that shows these steps: 
  • Hi @christinewupp Thanks so much for taking the time to share your thoughts. You always provide really detailed feedback, and it's clear how much experience and care you bring to the game. I’ve taken note of your points around level design, the feel of the newer episodes, and the observations you made about difficulty…
  • Hey @Carol-38 @christinewupp and everyone else who's shared their thoughts 😀 Really appreciate you taking the time to write all this up, especially the super detailed breakdowns (I see you both! 😅). I totally get the frustration here. When levels feel overloaded with blockers, or when keys and sculls feel impossible to…
  • Me again @Carol and welcome @MarionSaorsaCat 👋 Thanks so much for sharing all the details, this is really helpful. It’s true that the Express Delivery rewards have recently changed for some players, and instead of 20 minutes of lives, some are now receiving timed boosters like Color Bombs or Striped & Wrapped Candies. But…
  • Hi @shekhar1150 👋 Thanks for reaching out! Just to better understand your situation, can you confirm what exactly happened when you tried to delete your account? In the game, tapping the “Delete Account” button doesn’t immediately remove your data. After that first tap, you should have seen a follow-up message asking you…
  • Hi @Carol -38 😃 Okay but first, can we just say how much we appreciate your honesty and sense of humor? 😂 You're basically the Daily Treat Machine of the Community: we never know what you're going to give us next, but it always makes us smile. Sorry to hear the Treat Machine turned from “yay” to “meh” this quickly. Totally…
  • Hi again @Carol 👋 Thanks so much for following up and I’m really sorry this happened again. As I mentioned earlier, some players are currently in a test group where the Express Delivery rewards have changed slightly. And while that might explain part of the issue, it definitely doesn’t make it less disappointing. If it…
  • Hi @sweetspinkies and thanks for reaching out! Just to clarify, the price of gold bars can sometimes vary depending on your app store region, currency exchange rates, or changes in the store’s pricing policies. We know that’s not always ideal, and we really appreciate your feedback. If the amount looks off or feels like a…
  • ✅ Season Pass is back! Great news! The issue with the missing Season Pass has been fixed. If you’re still not seeing it, try restarting your game and device. That should do the trick! Thanks for bearing with us 🤗