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How To get seasonal pass back after paid for it
✅ Season Pass is back!
Great news! The issue with the missing Season Pass has been fixed.
If you’re still not seeing it, try restarting your game and device. That should do the trick!
Thanks for bearing with us 🤗
Hi there everyone,
I want to inform you that our team is aware of this and this is currently being investigated and checked further.
Thank you for your cooperation and patience!
Thanks for sorting the problem.
Thanks for the tag. Looks like they fixed it before I got up.
Yes, it's back on my phone as well.
Great to hear this is now fixed. I'll mark it in the header. QueenB has confirmed as well, so all is good.
my season pass is back. Same stage it was at before the update ( ie yesterdays wins didn’t count)
Thanks Christine, unfortunately my device updates itself and yes Season Pass has gone. Possible it will return 🤞
ugh
I have checked myself on one of my devices and it is definitely so that Season Pass disappears after the update.
I have not found any trick to get it back, so this may be deliberate. It might have something to do with the AI taking over the running of the game now, or let's hope it's an error that will be rectified. It remains to be seen.
Did not pay for it but was on 6th or 7th row this morning when it just disappeared after update 😔
same here
gone for me too fwiw
I completed season pass, went to claim prizes and it had disappeared. Help needed to claim prizes please.
Thank you so much, @christinewupp. I was just about to update but luckily checked in here first. Appreciate it.
True enough. I tried to update on one of my phone just now.
Version 1.307.5.1 Date 15 Jul 2025
Season Pass is gone. Played a few levels. Restart the game several times. It never come back.
Noticed too late. Was on 6th or 7th row on season pass and now it disappeared 😭
I've read reports in Support that Season Pass disappears for some players after the latest update. I would suggest anyone hold off updating until we know if this is deliberate or a glitch.
@Carol-38 @MannyFae @Alienscar @teenybee @Peaches12 @zeus77
Sorry if I left out tags. I can't tag everyone but hope you see it.
Add on:
I have just seen another three complaints about the Season Pass disappearing, so maybe there is more to it.
I think I'll hold off updating my app. Have they removed Season Pass?
Hello @Paulivia Welcome back to the community! You mean the Season Pass. I wonder if you could edit your post to change the header as the weekly contest does exist but is a completely different event. To edit the post click on the circle with the three little dots in the top right hand corner.
To be honest I have not seen it disappear in my game. What does happen with Season Pass is that it automatically starts on Tuesday mornings and finishes on Monday morning (I'm not sure if it's the same for every player but it is in the UK) and it tracks the date set on your device and works even if we are not connected to the internet. The only way I can see for it to disappear is if you change the date on your phone to the period from Monday morning to Tuesday morning when it is not active. Usually if you then cross that timeline again (Tuesday morning) and play one or two levels the Season Pass will automatically start again, even if it is offline.
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I am not receiving my rewards
How to establish free bars and other
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
This is happening a lot. Anyone else?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
