QueenB

Community Manager

Comments

  • Hi @olivia1908, If your game was connected to Facebook or King account and you got a new phone, you can recover your progress by following these steps: Log into the same Facebook or King account you previously used. Open the game, go to Settings (gear icon), and sign in. Check if your progress syncs after logging in. Your…
    in Meu candy era conectado ao Facebook e foi excluído como faço para não perder as minhas faces ? Comment by QueenB March 2025
  • Welcome to the community! To change your avatar in Candy Crush Saga, follow these steps: Open the game and tap on your profile picture (usually in the top left corner). Tap the camera icon next to your avatar. Upload a custom picture if the option is available. Save your changes and enjoy your new look! If you’re trying to…
    in How do I change my image Comment by QueenB March 2025
  • Hi @oncemore4papi, welcome to the community! Currently, there are 18,605 levels in Candy Crush Saga, so you haven’t reached the end! To better understand what’s happening, could you provide a few more details? What was the message you received about the upgrade? What device are you playing on? (Make & model) What version…
    in did I reach the end? Comment by QueenB March 2025
  • Hi @KokoLex , welcome to the community 😊 I totally understand how frustrating that can be! Right now, time-based boosters (like free Fish or Color Bombs) start counting down as soon as you receive them, not just when you're actively playing a level. This means that if you're navigating through menus, pop-ups, or taking a…
    in Can you change the count down on time sensitive gifts? Comment by QueenB March 2025
  • Hi @pinky2sheila , welcome to the community 😊 Could you share a bit more about what’s happening? When you say “it is not wildling right and keeps going away”, do you mean: A Color Bomb disappears when you stop playing for a moment? The booster isn’t available or resets? The game isn’t saving your progress properly? If you…
    in Store Color Bomb Comment by QueenB March 2025
  • Hi @Jessie24330, welcome to the community 😊 I understand how frustrating it must be to lose your progress in Candy Royale, especially after using Gold Bars to keep going. Unfortunately, when you leave the game whether to answer a call, check another app, or due to a connection drop, the game may register it as you leaving…
    in Do I get it to not automatically lose a game? Comment by QueenB March 2025
  • Hi @sheetal8, If you lost your Candy Crush progress, don’t worry! You can try these steps to recover it: Check if you're logged into the correct account If you saved your game with a King or Facebook account, log in using the same credentials. Go to Settings (gear icon) and check if you see an option to log in. Manually…
    in I want tI want to retrieve my data of candy crush which got deleted Comment by QueenB March 2025
  • Hi @ashlyng62, Sorry to hear you’re stuck on a tough level! Some levels can definitely be tricky, but here are a few strategies to try: Use special candy combinations – Try combining Striped + Wrapped Candies or a Color Bomb + Striped Candy to clear more of the board. Focus on the objective – Prioritize making moves that…
    in Cannot Complete Level Comment by QueenB March 2025
  • Hi @Kerouac64, Sorry to hear that your progress reset! If you were at level 2912 but now only see level 26, try these steps: 1️⃣ Check if you're logged into the correct account If you saved your progress with a King or Facebook account, log in using the same credentials. Go to Settings (gear icon) and check if you see an…
    in restore my levels Comment by QueenB March 2025
  • Hi @abigwood, If you’re unable to connect to the Candy Crush shop, try these steps: Check your internet connection – Switch between WiFi and mobile data to see if the issue persists. Restart your device – Sometimes a simple reboot can fix connection problems. Update the game – Go to your app store and make sure you have…
    in Why can't I connect to the candycrush shop to make a purchase? Comment by QueenB March 2025
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