Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Estou em uma face muito avançada e comprei um telefone novo como faço para não perder a minha conta as fases
Hi @olivia1908,
If your game was connected to Facebook or King account and you got a new phone, you can recover your progress by following these steps:
Log into the same Facebook or King account you previously used.
Check if your progress syncs after logging in. Your levels should be restored automatically.
If your Facebook account was deleted or no longer accessible, you’ll need to contact Player Support to recover your progress:
Open the game and tap on the Settings menu (gear icon ⚙️). Tap on the question mark (?) to open the Help Center. Choose the topic related to your issue. Scroll down and tap "Contact Us" at the bottom of the page. Fill out the form with details about your issue and submit it.
Let me know if you need help with any of these steps! 😊🍬
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
