QueenB

Community Manager

Hi BipbipMoi, I’m really sorry you’ve been dealing with this issue for so long, I know how frustrating it must be 😞 We’ve reported this again to the team, but in the meantime, could you please share a few more details to help us investigate further? What device are you playing on? (Model and operating system) What version…

Hi nesyougle & Claire666, Thanks for sharing your experiences, I completely understand how frustrating this must be. We definitely want to help get this sorted out! Could you both try restarting your device? If the issue continues, could you please share your Game ID with us? This will help the team investigate further.…

Hi gnarmymen, Congrats on winning the Lunar New Year tournament 🎉🎊 That’s an amazing achievement, so I’m really sorry to hear that you didn’t receive your Party Boosters. If you can you get back to me with your Game ID, I'll see what I can do 😉 Hope to hear back from you soon 🤗

Hi DerekLu, I’m sorry to hear that you lost your coins after saving your progress 😞 Unfortunately, we can’t handle missing coin issues here in the community, but you can reach out to Player Support, and they’ll be able to assist you. To contact Player Support: Open the game and go to Settings (gear icon). Tap the "?" (Help…

Hi @christinewupp and fellow community members, First of all, thank you for sharing your honest feedback. We truly appreciate players like you who care about making this community the best it can be. I’d love to take a moment to address your concerns. I want to sincerely apologize for not being around as much lately. I’ve…

Thanks for letting me know and happy I could help 🤗

Hi RobbieRobbi, welcome to the community😊 Sorry to hear you’re stuck on Level 1655 and frustrated with the extra moves. The number of extra moves you get can sometimes vary based on different factors, such as game testing or updates. Some players may start with only 5 extra moves, but if they keep trying, the game may…

Hi beaui 👋 I believe the blue candy stars you're referring to are called Sugar Stars. Sugar Stars are special stars you can earn by achieving an exceptionally high score in a level. If you double the score required for three stars, you'll be awarded Sugar Stars instead of regular stars. This means you've mastered the level…

Thanks for sharing your thoughts on this. I completely understand why having the anonymous flagging system would be helpful in situations like this. I’ll pass your feedback along to the team as well so we can review it and see if any adjustments can be made. Your input is always valued, and we truly appreciate you looking…

Hi HarshaXR and welcome to the Community 😊 Thanks for reaching out! That sounds really frustrating, and I’d love to help figure out what happened! Just to clarify: Before signing into your tablet, was your phone already connected to a King account, or were you playing without an account? Did you use the same King account…