QueenB

Community Manager

Hi moemyint, I’m sorry to hear that you lost your streak.I know that can be really frustrating 😞 I hope you’re able to get back on track soon as it is not possible to restore the streak. That said, please remember to follow our House Rules when sharing feedback. We always welcome your thoughts, but let’s keep the…

Aah yes, thanks for the reminder and also @Peter_Tornaros for also flagging it ☺️ It has not been announced and easy to find! Thank you both 🙏

Hi Sabrinaesp, Welcome to the community! Sorry to hear that you're having trouble connecting to your account. Let's try a few steps to fix this: Check your internet connection – Try switching between WiFi and mobile data to see if that helps. Restart your device – A quick reboot can sometimes solve connection issues.…

Hey @lindalu_23 , welcome to the community! I see you’re having trouble purchasing extra lives and using your gold bars, could you share a bit more about what’s happening? Are you seeing an error message when trying to make a purchase? Are you playing on a mobile device (Android/iOS) or a computer? Have you checked if your…

Hey @jmg425, thanks for sharing your concerns! I’m sorry to hear you’re having trouble using your gold bars, boosters, and bonus lives. To help figure this out, can you share a little more info? What happens when you try to use your gold bars, do you see an error message or does nothing happen? Are you playing on mobile…

Hi Peter, I’m really sorry to hear that you’ve lost your Win Streak again 😞 I completely understand how frustrating this must be. I agree that the best way would be to reach out to Player Support directly as they have much more resources and are able to follow up on this. To contact Player Support, follow these steps: Open…

Hi christine, Thank you so much for your detailed feedback 😊 I really appreciate you taking the time to share your experience with Level 18,449 and 18,460, especially the heads-up about the Oops issue with win streaks and boosters. A big shout out to @Carol-38 as well for catching this early and warning other players,…

Hi teeweiping 😊 I understand how frustrating it can be when events like Candy Hunt, Chocolate Box, and Sweet Streak disappear. These features are often limited-time events or test features, meaning they might not always be available for all players at the same time. Sometimes, events rotate or temporarily disappear while…

Heeeei 😃 So good to see you back 🤗

bearwithme 💖🐻 Wow, this message is just overflowing with love and appreciation 💕 Thank you so much for your kind words and for always being such a wonderful part of the CCS Community 🌟 Your gratitude for the studio, the moderators, and fellow players truly shows how special this space is. Wishing you a very Happy…