QueenB

Community Manager

Hi @Carol-38 , thanks for flagging this. Yes, we’re aware of it and Vanilla is aware too. We’ve already raised it with them and we’re pushing for a fix. We’re really sorry about this. You’re definitely not the only one struggling with it, we’ve been having the same issues on our side as well, so we know how frustrating it…

Hi @yencom Sorry you’re still having trouble with the Chocolate Box not closing properly. This has been flagged to the Candy team, and they’re still working on improving it. It seems to be affecting some devices more than others. There should be a new game update coming soon, so please keep an eye out for it and make sure…

Hi @mitchobi It sounds like you’re asking about video ads to get extra lives. These video options are not available to all players all the time. They can change depending on things like your device, game version, location, or whether the feature is currently active in your game. Please make sure your game is updated to the…

Hi @yaramnagarjunareddy I’m not quite sure what you need help with here. If you have a question about Candy Crush Saga, please tell us a bit more about what happened and we’ll do our best to guide you.

Hi @Jasam2025 😊 Good question! Once you reach the Gold Bars League, you’ve reached the highest league, so there are no more leagues to advance to. However, that doesn’t mean your chances are over. If you don’t win Gold Bars in one round, you’ll have another chance in the next one. As long as you play and get a score in the…

Love this @Kiwi2025 It sounds like the fan festivities in Atlanta have been amazing. What a fun way to start learning more about soccer! I’m glad you’re enjoying the soccer-themed levels in Candy Crush Saga too. Learning soccer one level at a time sounds like a pretty sweet strategy. Have you picked a team or country to…

fair point, @christinewupp and I’m sorry. I misunderstood the context of your post. I read it as a wider Community concern, but I see now that this was more about your own “it’s about time” list and what you personally want to stop spending energy on. Thanks for explaining it. I appreciate you taking the time to clarify,…

Hi @ramshariazz and I’m sorry this happened. I can understand why that would be really frustrating, especially if you had already played through so many levels in Candy Royale. I had a look at the screenshots, but from what I can see, I can’t confirm from here that the level was completed before you were bounced out. The…

Hi @christinewupp, I get what you mean, and thank you for explaining it a bit more. I know it can be really frustrating when you see posts that feel a bit “off”, especially when someone joins, posts very generic comments, and then suddenly drops a link somewhere. We do have systems in place that help catch spam, bots, and…

Hi @stephanie2024 I’m really sorry you’re having such a frustrating time getting back into your account. Thank you @christinewupp for jumping in here too. @stephanie2024, to understand what might be happening, could you please let us know: Are you trying to log in with a King account using email and password, or with…