QueenB

Community Manager

Comments

  • Hey berniecandy! If your payment card is being declined, this can sometimes be an issue with the payment settings on your account. Depending on the platform: iOS (Apple): Contact Apple Support for help with App Store payments. Android (Google Play): Reach out to Google Support for assistance with Play Store payments.…
    in card keeps getting declined how to fix Comment by QueenB October 2024
  • Hi pippu and welcome to the Community 😃 If you have recently accessed your player profile, you might have noticed that you don’t have the option to change your profile picture anymore when you’re connected to your King account. We've made some changes that were necessary to ensure that the content we create for you…
    in How to change the profile picture Comment by QueenB October 2024
  • Hey rebelchild 😃 It’s awesome to hear you're enjoying all the UFO season events and yes, I made the badge 😊
    in 👽Prepare for a Candy Crush Invasion! UFO Season is Here 🛸 Comment by QueenB October 2024
  • Hey meme123meme 😃 Thanks for sharing the screenshots. This unending loop of falling candies on level 14245 is a known issue. We’ll report it to the team, and they will take care of it 😉 In the meantime, please try replying the level as it often works after a retry. Apologies for the inconvenience, and thank you for your…
    in Game glitch 14245, unending loop...candies just keep falling thru Comment by QueenB October 2024
  • Hey Jakeoli18, welcome to the Community! It is not possible to deposit money on the game so what I recommend is to visit your Google Play Store account or Apple ID account and check your payment options if everything is up to date. Hope this helps, but let me know if you have any doubts 🙂
    in Já fiz 2depositos de 27,90 vc e não caiu na minha conta Comment by QueenB October 2024
  • Interesting 🤔 Have not seen this before so I'll ask and find out 😉
    in New flickering Candy in the game, what is it? (Edited by CM: reported to the studio)! Comment by QueenB October 2024
  • Hey Deal_One 😃 Seeing blank profile pictures in the Episode Race might be due to a temporary connection issue. Try restarting your game or checking for updates. If the blank icons persist, it could be a minor glitch that might be resolved in a future update. Let us know if it continues 😊
    in Episode Race Comment by QueenB October 2024
  • Hi emlet! I understand your concern. When multiple players report similar issues, King’s team actively monitors the feedback to identify widespread problems. Submitting individual requests, however, can still help Player Support see the full impact and prioritize fixes faster. If you'd prefer, you can keep an eye on this…
    in I cannot connect to App Store to pay after failed Comment by QueenB October 2024
  • Hey dom62 and welcome to the community! Sorry to hear your game keeps crashing. Here are some steps to try: Restart your device to clear any temporary glitches. Check for game updates in your app store to ensure you’re using the latest version. Clear cache if you’re on Android or ensure enough free storage on your device.…
    in jeu bloqué Comment by QueenB October 2024
  • Hey roma2023! That flickering candy sounds intriguing 🤔 If you see it again, could you take a screenshot and share it here? It would help us understand what’s happening and explain if it’s part of a new feature or event in the game. Thanks for reaching out! 🍬
    in New flickering Candy in the game, what is it? (Edited by CM: reported to the studio)! Comment by QueenB October 2024
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