QueenB

Community Manager

Hey thearchers, welcome to the Community 😃 To find your charges for Candy Crush purchases, check the account associated with your device’s app store: Android (Google Play): Open the Google Play Store app > Tap on your profile > Payments & Subscriptions > Budget & History. iOS (Apple): Open the Settings app > Tap on your…

Hey Wenfen, welcome to the Community 😃 If you had 79 lives saved up and they disappeared after an update, this is likely because lives are stored on your device, not on King servers. Updates to the game or your device can sometimes clear these saved lives. Unfortunately, there's no way to recover them once they're gone.…

Hey deepi96, welcome to the Community 😊 If your purchase hasn’t shown up in your game, try these steps: Restart the game to refresh it. Check your purchase history to confirm the transaction. If it’s still missing, contact Player Support for help. To contact support, open the game, go to Settings > ? (Help Center) >…

Hey Frank_cr7, welcome to the Community! 😊 If your Candy Crush game keeps kicking you out, here are some steps to try: Restart your device and check if you’re using the latest version of the game. Clear the cache in your device’s settings (don’t worry, this won’t delete game data). Make sure you have enough storage space…

Hey Candynuelar, welcome to the Community 😊 The Super Charge Color Bomb might not be active as it's a limited-time feature. If it’s suddenly inactive, it might mean the event has ended or it needs recharging. Let me know if that helps, or if you need more info! 🍬

Hey MisbahJabeen89, welcome to the Community! 😊 If the game says you're offline even when connected, here are a few things to try: Turn Airplane Mode on and off to refresh connections. Clear the game’s cache in your device’s settings. Make sure the game is updated to the latest version. Restart your device. If these don’t…

Hey dapenguin1171 and welcome to the Community 😃 So when you're trying to sync the game from the W11 app, it's starting you at level 1 instead of syncing with your Facebook account? Not even your profile picture is getting synced? Did you by any chance just tried playing level one? Sometimes the game just needs some time…

Oh, my game was a bit slow and just got this: Qualifier started on the 25th Oct and ended today 29th Nov, so you should get your rewards if you have qualified. If you have just opened the game app, give it some time and see if the rewards shows up under the Event tab.

Hey muggsjp, welcome to the Community 😃 On the event tap, does it not show your position like this: Can you send us a screenshot from your game so we can have a closer look? Thanks 😊

Hi and welcome to the Community 😃 Are you referring to levels that has been passed not counting towards the Weekly Contest feature?