QueenB

Community Manager

Comments

  • Hi and thanks for confirming the ID 😀 We're still having trouble finding the issue and the only thing we can think of is that you might have another account as in our system, the Party Boosters shows as delivered. I need a favor, can you send me a screenshot of your Game ID from the game app? You'll see your player ID…
    in (ENDED) 🦖 Collect Sprinks for a chance to win 💰️gold bars💰️ and boosters Comment by QueenB July 24
  • Hi @TheGuvnor , I’m sorry you’ve had several things reset, especially while you’re already stuck on a difficult level. I want to make sure I understand exactly what is happening before pointing you in the wrong direction. Could you please share screenshots showing: the bonus or purchased lives resetting to zero your…
    in Candy Crush Sage keeps resetting. Comment by QueenB July 24
  • Hi @Norma_Loewen In order to reply back to PrettyBubbles, click on the quote here:
    in Can't open game Comment by QueenB July 24
  • Hi @mbb4917 and everyone, Thank you for your patience while I checked this with the team. There was an issue with this week’s level release on Facebook Instant Games, which unfortunately meant the latest levels were not released as planned. The missing levels are now expected to arrive with the next release on Monday.…
    in No New Levels Showing on Facebook - Edited by CM: Release is expected to arrive on Monday 27th July Comment by QueenB July 23
  • Hi everyone, Thank you for your patience while I checked these Facebook display issues with the team. If your game appears too small or does not fit the screen properly, this seems to be affecting players using smaller screen resolutions. The team has prepared a change to address this. If the full-screen option is missing,…
    in Candy Crush Saga on facebook has shrunk - Edited by CM: (Under Investigation)! Comment by QueenB July 23
  • Excellent @mbb4917, thank you so much for confirming and for sharing the screenshot. I’m checking with the team now to see whether something is affecting the latest level release on Facebook. I’ll get back to you as soon as I know more.
    in No New Levels Showing on Facebook - Edited by CM: Release is expected to arrive on Monday 27th July Comment by QueenB July 23
  • Hi @King_Pear Honestly, same here. I was a big fan of Papa Pear, and I still have a soft spot for it 🍐 I do want to be transparent, though: Papa Pear Saga will not be making a comeback. I know that is disappointing, especially for players who have such good memories of the game. As this is not an idea specifically related…
    in Bring Back Papa Pear Saga! 🍐 Comment by QueenB July 23
  • Hi @1032662108 You’re absolutely right, Farm Heroes Saga does have a level search feature, and this is also one of the most popular ideas here in the Candy Crush Saga Community. We’ve shared this suggestion with the Studio, but for now we’re still waiting to hear whether something like this could be added to the game. As…
    in Tasohaku ja siirtyminen Comment by QueenB July 23
  • Thank you for sharing this, @Alienscar . We’re looking into this as well, although I haven’t been able to reproduce the issue from my side. I can see the latest comment made by Spinnifix. Could you test something for me? Please open the discussion using this link and let me know whether the latest comments appear: This…
    in Issues With Vanilla Comment by QueenB July 23
  • Hi @Carol-38 I noticed that your comment appeared multiple times, so I’ve removed the duplicate for you. Sorry you had trouble replying. This is something we’re currently working on improving, so thank you for your patience. This post was originally created in the Ideas section, which is why you could see the voting number…
    in Have a onetime Candy Crush Saga tournament for King employees Comment by QueenB July 23
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