QueenB

Community Manager

Hi @Peaches12 🤩 This is certainly a creative challenge, and I can see that your wider point is about wanting the Candy Crush team to understand the experiences players have in the game. As the Ideas section is intended for suggestions for new game features, events and improvements for players, I’ve moved this thread to…

Oh dear, I’ve been caught again 😅 I usually play in the evening, once my day has calmed down and I can sit and enjoy the game properly. Yesterday I was so tired that I went to bed early and didn’t open the game at all 😣 I’ve checked now, sent you a life, and also found three lives from you waiting for me. Very generous,…

Hi @voddydebs I’m sorry to hear the game display has changed for you. To help us understand what you’re seeing, could you please share a screenshot of the entire screen, not just the game area? That will help us see how the game is displaying on Facebook in your browser. Could you also let us know: when you first noticed…

Hi everyone, I’m catching up on this issue again and wanted to double-check the current status. For those of you playing Candy Crush Saga on Facebook, are you still not seeing the newest levels today? Could you please let me know: what is the last level currently showing for you on Facebook if possible, share a screenshot…

Hi @Ginger_Biatch Thank you for the screenshot and for checking different browsers. Just so I understand what you’re seeing correctly: did you share this screenshot mainly to show that the full-screen button is missing, or is this actually the full view you now get when you open the game? From the screenshot, I can’t tell…

Hi everyone and thank you for sharing your feedback 🙏 This is a visual effects feature that is currently being tested, and I’ve already shared some player feedback about it with the team. I’ve also noted the comments from this thread, especially the feedback that the effects feel distracting, uncomfortable, too intense, or…

Hi everyone, thank you for clarifying what you’re seeing in your game and for sharing how it feels while playing. From the screenshots and comments shared here, this looks like something the team is currently testing. I understand that some of you are finding the flashing effects, moving backgrounds, and extra visual…

Hi @stephanie2024 I’ve seen your recent posts, and I do understand that this has been frustrating for you. I know you’re trying to get someone to look at your game and explain why you no longer have the same features you had before. I want to be honest with you so we don’t keep sending you in circles. For features like…

Thanks for confirming that you’re playing through Facebook @mbb4917 New levels were released today, and the latest available level should be 22,865 across all supported platforms, including Facebook. Since everything is updated on your Surface, it may simply take a little longer for the new levels to appear there. I’m not…

Thanks for explaining. I just want to make sure I’ve understood correctly before answering. Are you saying that you previously received between 25 and 40 Gold Bars after completing a Gold Box, but you are now receiving Gold Boxes that are quicker to complete and reward only 5 Gold Bars? A screenshot showing the Gold Box…