QueenB

Community Manager

Hi @mstownsley Could you do me a favor and take a screenshot of these visual effects if possible so we can have a closer look? That way I'll be able to see what's going on and how to help!

Hi @PJRich897 Sorry you’re experiencing so many issues while playing on your laptop. Could you please share a screenshot showing how the game looks when it won’t display in full screen? Also, are you playing through Facebook in a web browser, or through the Candy Crush Saga app for Windows? It would also help if you could…

Hi @hanansjsa What is the latest level that your game is showing and you're playing on Facebook correct?

What do you mean @mlkvm1 🤔 Can you share a screenshot how the game looks on your device so we can have a closer look?

Hi @mbb4917 Could you please let us know the exact Surface model you’re using, along with your Windows version and Candy Crush Saga app version? You can also check the Microsoft Store to make sure there isn’t a game update waiting to be installed. Since your progress and the new levels are appearing correctly on your…

Thanks, Spinnifix. Yes, your point comes across more clearly now. You’re not asking about leaving or joining a team yourself. You’re saying that, as a team leader, you would find it useful to have more information about players who join your team, such as whether they recently came from another team or joined during an…

Thanks for sharing that, Spinnifix. It does sound like what happened in your team was different from what the Help Center describes. Unfortunately, this isn’t something we’re able to check from the Community. For now, we’ll keep an eye out to see whether other players report the same experience. If we start seeing a…

Good question @Fiona_Morgan The duration of the Super Color Bomb is currently being tested, so some players may receive it for a different amount of time. This means you may see a 12-hour duration while other players still have 24 hours. I understand why seeing 24 hours first and then having it change to under 12 hours…

Hi @Fiona_Morgan Could you tell us a little more about what happened? Did you previously have more Gold Bars and then notice that your balance had dropped to five? Gold Bars can sometimes be used accidentally, for example when buying extra moves after a level. Do you remember roughly how many Gold Bars you had before, and…

I’m sorry this has been so confusing @Spinnifix There is quite a lot to take in when it comes to how Teams work. Perhaps it would help to read through the Help Center article in German, where everything is explained in your own language. I hope that makes things a little clearer, but please don’t hesitate to keep asking…