QueenB

Community Manager

Comments

  • Hi @Squirrely_Girl23 Have you tried looking at your stats by going to the Event tab instead and click on the tile on the top? If that still does not help, try restarting the game app and get back to us with a screenshot of the game showing the Saga map and confirm which device you are playing on so we can look in to it.…
    in Where do I find the Current All Stars 2026 leaderboard Comment by QueenB March 13
  • Hi @sashua99 This clearly cannot be happening 😮 How are you supposed to sneak in a quiet Candy Crush session in bed if the phone gives you away every time the fish swims by? That’s a serious problem! Let’s see if we can figure out what’s going on. Could you please try these quick checks first: Restart your device…
    in Haptics are off but fish bypass the rule Comment by QueenB March 13
  • Yes, this helps 🙏 Let me ping them so keep an eye on your messages 😉
    in Color bomb Comment by QueenB March 12
  • Hi everyone 👋 Thanks again for continuing to report this. We’re still seeing similar cases come in, and I’m collecting them for the team. At the moment, the clearest pattern seems to be that for some players the game freezes while they are still inside a level, often around boosters, special candies, or near the end of a…
    in Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)! Comment by QueenB March 12
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3495909#Comment_3495909 https://community.king.com/en/candy-crush-saga/discussion/comment/3495667#Comment_3495667 Hi @Nobody1 and @michimune thanks for flagging this and apologies for the confusion 😣 You’re absolutely right that the Final Knockouts Round 3…
    in 🌟 Candy Crush Saga All Stars 2026 – Official Tournament Overview 🌟 Comment by QueenB March 12
  • Hi @Beeboyd_1 👋 Thanks for the update and for sharing the screenshot, that helps. Since you mentioned you reinstalled the game, this can sometimes happen if the Facebook connection didn’t reconnect properly on the device. Let’s try a few quick checks: Update the Facebook app on your phone (or reinstall it completely if…
    in Retrieving my current progress via Facebook not working. Comment by QueenB March 12
  • Hi @TDRock2021 👋 Thanks for sharing the details! From your description, it sounds like the game may have frozen when the information popup appeared, and when you restarted the game the Super Color Bomb was no longer active. Just so we can understand what happened better, could you help clarify a couple of things? Did the…
    in Super Color Bomb Needs to be Fixed Comment by QueenB March 12
  • Hi @zhherrera13 👋 Thanks for sharing what happened and I understand how frustrating that must be, especially after following the advice given. Unfortunately, boosters that are stored in the game are saved locally on the device, which means they can be lost if the game is uninstalled and reinstalled. That’s why they may not…
    in Color bomb Comment by QueenB March 12
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3495658#Comment_3495658 Hi 😊 Thanks for letting us know about this. Since this involves a purchase that went through but the Gold Bars didn’t appear, the best team to help is Player Support, as they can check the transaction and your account details. Please…
    in Purchase not received Comment by QueenB March 12
  • Hi @Deal_One 👋 Thanks for sharing the screenshots, that really helps. From what I can see, the game is still in the process of reinstalling from the App Store. When you offload or reinstall the app on iPhone, iOS first downloads the app again and then restores the game data, which can sometimes take a while depending on…
    in Candy Crush Saga app not updating on iOS Comment by QueenB March 12
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