QueenB

Community Manager

Comments

  • Hi @candycrusher1125 Sorry to hear this is happening. Please reach out to our Player Support and report this Ad and make sure you also grab a screenshot of the Ad so they can see who they need to reach out to. You can find the steps HERE on how to report the ad.
    in Ad doesn’t give option to close Comment by QueenB July 20
  • Hi @Spinnifix and thank you for sharing your suggestion. I understand why this feels frustrating, especially when you are only missing a few Gold Bars and cannot complete the Chocolate Box because its tasks require new levels. The rules for the Ideas area are still the same, and ideas that ask for more ways to receive Gold…
    in Obtain individual gold bars. 💰 Comment by QueenB July 20
  • Hi @Spinnifix , thank you for clarifying what happened with the translation. No worries, I understand that the wording shown in English was not what you intended to say. Regarding the Ideas area, there is no fixed number of votes or specific waiting period that guarantees an idea will be added to the game. Ideas are…
    in Idea area Comment by QueenB July 20
  • Hi @ColetteP I’m sorry this happened. Just to confirm, were the Gold Bars deducted from your account, but the game closed before the extra moves were added? Please make sure the game is updated and restart your device before playing again. If the Gold Bars were taken without receiving the extra moves, contact Player…
    in Anyone else buy gold bars for extra moves Comment by QueenB July 20
  • Hi @Nanalizplace , welcome to the Community. I’m sorry you didn’t receive the reward you expected. Did the final results screen show that you finished in first place and won the 100 Gold Bars? For a missing reward, you’ll also need to contact Player Support through the game so they can check your account: Open the game, go…
    in Didn't receive top prize on race Comment by QueenB July 20
  • Hi @Hicrush and welcome to the Community. I’m sorry you’re having such a rough time with level 20191. You’re definitely not being personally sabotaged, but I completely understand why it can feel that way when you’ve run out of lives and boosters and the level still seems impossible. Some levels can take quite a few…
    in Am i being sabotaged? Comment by QueenB July 20
  • Hi @itsmepreeetboxer, welcome to the Candy Crush Saga Community 😊
    in " jai Balkaari Bhai Preet Boxer Comment by QueenB July 20
  • Hi @tapastek I’ve checked this with Player Support, and they have restored the progress on your Kapsule account to level 921. Please open the game and check whether the correct level is now showing. One important heads-up: using two different game accounts on the same device can sometimes cause progress to become mixed or…
    in Level 900 to 5,000 without playing... 😔 Comment by QueenB July 17
  • Sorry for not being clear! I wanted to check if you are now able to see the Feedback tag under your original message?
    in Checking how the new labels (called popular tags) show Comment by QueenB July 17
  • Hi @ilonalubu sorry to bother you but the team is looking in to this level and would need to look at your game ID to get more details, would you be able to provide us your ID? Tap on the pink gearwheel at the bottom left corner of the screen or any other place in the app. Tap on Account & Help You'll see your player ID…
    in Level 17555 Comment by QueenB July 17
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