Snow_Rider

Community Manager

Comments

  • And, what are the other titles for game admins? I see 'moderator' a lot. What are the titles and responsibility, and does the support group actually exist anymore? All I get is canned replies: 'check discussions' or 'try the support tab.' it's insulting as I do those things first.... How do players know what's been shared,…
    in Oh no, my symmetry!!! Comment by Snow_Rider 2:35PM
  • The Game Studio — the team behind Pet Rescue Saga ☺️
    in Oh no, my symmetry!!! Comment by Snow_Rider 2:08PM
  • And since @Snow_Rider is available and open to suggestions, I will say that I liked the game aesthetic better when there were many different pets, not just cats and dogs. @dianakotori Yep, this matches the feedback we’ve been seeing as well 😃
    in Oh no, my symmetry!!! Comment by Snow_Rider 2:07PM
  • Hi there! I’m really sorry to hear about your experience, and I truly appreciate you taking the time to share it so openly. I’d like to reassure you that from the game’s side, levels are designed independently of a player’s coin balance or multiplier use. Each week, a fixed set of levels is released, and their difficulty…
    in Is your game rigged? Comment by Snow_Rider 1:50PM
  • Hi @Racoon7! I’m so sorry for jumping in so late! Can you please confirm if you received the card deck at the end? @Andres-2 @twydaTo clarify, did you purchase the Season Pass to get the Violet Swirl Deck, and have you contacted Player Support regarding this? For any purchase-related issues, Player Support is the most…
    in 🙋‍♀️You have Tips, Questions,Suggestions or New News ~ Lets Chat Comment by Snow_Rider 1:20PM
  • Have you already played our new event? 👀 (Spoiler)
    in ✨ Spellbound Contest is here! ✨ Comment by Snow_Rider 11:28AM
  • Thanks so much for flagging this! I’ve reported the level to the Studio so they can take a closer look at it.
    in Level Comment by Snow_Rider December 22
  • I can see that there are still 35 levels to go before you finish Petopia and collect all the pets. While I agree that the current number of pets can feel a bit low, I believe you should still be able to rescue them all by the end. In any case, please keep me posted on your progress!
    in 🐾 Your Pets Are Ready… Winter Petopia Awaits! 🎄 Comment by Snow_Rider December 22
  • Hey! You must be in a test group, which is why Petopia didn’t appear for you this time. Whenever a new event starts, a random group of players is selected to be in these tests, and that means some events may not be available for everyone at the same time. I know it can be a bit disappointing, but the groups change from…
    in 🐾 Your Pets Are Ready… Winter Petopia Awaits! 🎄 Comment by Snow_Rider December 19
  • Oooookay, no worries at all! If you happen to see that game element again, take a screenshot and share it with me, that would really help 😊
    in Blue ball Comment by Snow_Rider December 18
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