If you can't update your game from your store, it is likely that the newer versions of the app are not supported by your Operating System (OS). The minimum OS required are iOS 12 and Android 5, and devices that are non-compatible with those versions are not able to successfully run the game.
You'll need to update your Operation System (OS) version to keep receiving the best support for your game.
But before you do so — if you don’t have a King account, we recommend that you create one. This will ensure that all your hard-earned progress will not be lost but carried over when you update your operating system.
How do I check which OS version I have?
- iOS:
- Go to your iPad or iPhone's home screen, then touch the "Settings" icon.
- From there, select "General."
- Next, tap "About." There you'll see all of the information about your device, including the OS version. I
- Android:
- Find the "Settings" app on your device and tap it.
- Scroll down and select "About Phone" at the bottom of the Settings menu.
- Look for "Android Version" to see your OS version listed.
Update OS on your device:
- iOS:
- Go to Settings > General > Software Update.
- Tap Automatic Updates, then turn on Download iOS Updates.
- Turn on Install iOS Updates. Your device will automatically update to the latest version of iOS or iPad OS. Some updates might need to be installed manually.
- Android:
- Open your phone's Settings app.
- Near the bottom, tap System and then System Update.
- You'll see your update status. Follow any steps on the screen.