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Where is my Milestone banner?
You might have noticed that the Milestone Banner on your profile picture is currently missing. We know many players enjoy this feature, so here’s why it’s temporarily unavailable for some of them. Making space for new exciting content We’re always working to bring you the best gaming experience, which sometimes means…
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The game does no longer support Android 5
Hi there! Keep reading to find out... * Why the game won't be optimized for playing on Android 5 anymore * How to check which Android version you have * How to update Android on your device The game won't be optimized for Android 5 Candy Crush Saga does no longer support Android 5. That means if your device uses Android 5,…
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Where's the option to change my profile picture?
If you have recently accessed your player profile, you might have noticed that you don’t have the option to change your profile picture anymore when you’re connected to your King account. We've made some changes that were necessary to ensure that the content we create for you continues to be of the highest quality, and…
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Why can't I update my game?
If you can't update your game from your store, it is likely that the newer versions of the app are not supported by your Operating System (OS). The minimum OS required are iOS 12 and Android 5, and devices that are non-compatible with those versions are not able to successfully run the game. You'll need to update your…
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I can’t play on/log into Facebook - Social Gaming update
You might have noticed a new pop-up the last time you visited the Facebook site about choosing how you play games. If you accidentally selected "non-social" gaming, you won’t be able to play Candy Crush Saga on Facebook anymore, or connect to your game using Facebook. But no worries, switching back to social gaming is…
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Why can't I play on iOS 11 anymore?
Hi there! Keep reading to find out... - Why you won't be able to play on iOS 11 anymore - How to check which iOS version you have - How to update iOS on your Apple device The game does no longer support iOS 11 That means that if your device uses iOS 11, you won’t be able to play any new levels, and you won’t receive any…
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Learn all about the Color Bomb
The Color Bomb might be the most Special Candy in the game! It will boost your gameplay, and it's great to tackle blockers and collect orders. How can I create a Color Bomb? To create a Color Bomb, just match five Candies in a row or column: Why should I create a Color Bomb? You can combine a Color Bomb with a candy of any…
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Learn all about the Wrapped Candy!
A Wrapped Candy is a very Special Candy! It will boost your gameplay, and it's great to tackle blockers and collect orders. How can I create a Wrapped Candy? To create a Wrapped Candy, you'll need to match five Candies in a T or L shape: Why should I create a Wrapped Candy? You can use the Wrapped Candy on its own to clear…
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Learn all about the Striped Candy!
A Striped Candy is a very Special Candy! It will boost your gameplay, and it's great to tackle blockers and collect orders. How can I create a Striped Candy? To create a Striped Candy, just match four candies in a row or in a column. Why should I create a Striped Candy? You can use the Striped Candy on its own to clear a…
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What is the Toffee Swirl?
The Toffee Swirl behaves similarly to the Icing Blocker, but it's affected by gravity. Therefore, if you combine a Candy right underneath, it will fall down. The Toffee Swirl can't be matched, so you will need to dig in with your sharp teeth to make it disappear. Tasty! It only occupies one of the tiles of the game board.…