Stuck with one of your purchases? If you have any sticking points, we'd be happy to help you.
Remember, you'll only collect points on purchases you make through the Royalty Store.
If you have not received your purchase in your game, please try to restart the game and see if that resolves the issue. Deliveries can take up to 1 hour, so please be patient.
If you still have a query, please go to the Candy Crush Royalty Program landing page at https://royalty.king.com and select 'Contact Us' from the options at the bottom of the page. Send us your request and our friendly team will be in touch as soon as possible.
It would also be helpful if you could take a screenshot of the purchase receipt.
Please remember to mention the game and the items purchased in your message, plus any other information which will help us investigate the issue.