Thank you for contacting King Player Support.
We’re sorry for any delays you may be experiencing right now. This is because of the higher than usual volumes we are currently receiving. Rest assured we are working as quickly as we can and will get back to you soon.
In the meantime, why not check out our Community page here
You’ll find lots of great information and maybe even the answer to your initial inquiry.
For those of you who are part of our Community, we also have a message from our Community team:
https://community.king.com/en/blog/discussion/362322/player-support-team-a-possible-delay-in-responses
Be sure to check the Community post for the latest update regarding this issue.
Once again, we apologize for the delay and for any inconvenience it may have caused you.
Thank you for your patience and understanding.