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How can I flag abusive team names in the game?
When you play our games, you agree to our Terms of Use. Our Terms of Use help clarify several things about our games, including making sure our players are fun and friendly. This does include our in-game chat. We hope that all of our players follow our House Rules but if somebody does not, you can report any abusive and…
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What are the House Rules for in-game chat?
We want everyone to have a fun and safe experience in Candy Crush Soda Saga, which is why we ask our players to follow the House Rules at all times when using the chat feature. A couple of very important points before we show the House Rules: * These rules are non-negotiable and players should stick to them at all times. *…
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Under investigation: I see a black screen when I click on "Watch Ad"
It looks like we have a problem in the game at the moment. Some players have reported that they only a black screen when clicking on the "Watch Ad" button. Rest assured our studio team is already hard at work on the problem and will do everything they can to resolve it as quickly as possible. We’ll keep you updated in the…
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Why can't I play on iOS 11 anymore?
Hi there! Keep reading to find out... - Why you won't be able to play on iOS 11 from now on - How to check which iOS version you have - How to update iOS on your Apple device The game does no longer support iOS 11 That means that if your device uses iOS 11, you won’t be able to play any new levels, and you won’t receive…
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What to do if my game crashes
We've been informed that some players are recently experiencing crashing issues in their games. This is caused by a change in Apple's change in some of its software versions (affected versions: 15.6, 15.6.1, 15.7, 15.7.1, 15.7.2) But don't worry- here's how you can fix the problem and get back to your game: * Back up your…
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Say hello to the new Soda booster - The Shuffler
Not happy with the layout of the level you're playing? If so, the Shuffler is the Booster for you. As the name suggests, this Booster will reshuffle the candies on the gameboard. How does it work? Choose the Shuffler Booster at the bottom of the screen when you want to use it. When you use it, the candies on your gameboard…
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What is the Game Mode: Sweet Escape?
Get ready to help the bear escape as Soda is getting a new game mode called Sweet Escape! How does it work? Free the bear to complete the level. You will have to try to find the hidden path buried somewhere behind the candies. Your objective is to help the bear escape by matching and clearing Candy Blockers along the way…
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Where have my messages and lives from Facebook friends gone, and what can I do about it?
First things first, it’s important to understand that Lives received from Facebook friends are technically notifications sent in Facebook. Those Lives are held in your profile and delivered into your game once per notification. If you make changes to Facebook or your device, those notifications might be classed as…
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What should I do if I’m not receiving messages from friends or other players?
Because millions of people worldwide play our games at the same time, there can sometimes be delays when you send and receive messages. The delivery of messages is sometimes affected by factors like the volume of messages being sent, the status of social media networks, internet issues, and more. We know this can be…
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How many lives do I get in the game?
You start any game you play with a full set of five lives. Every time you fail or quit a level you lose a life, but they will recharge over time, so you can jump back into the fun. If you're keen to get back into the game straight away and would prefer not to wait, you can choose to ask your connected Facebook or King…