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Why can't I play on iOS 11 anymore?
Hi there! Keep reading to find out... - Why you won't be able to play on iOS 11 soon - How to check which iOS version you have - How to update iOS on your Apple device Soon, the game will no longer support iOS 11 That means that if your device uses iOS 11, you won’t be able to play any new levels, and you won’t receive…
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Ongoing issue: What to do if my game crashes
We've been informed that some players are recently experiencing crashing issues in their games. This is caused by a change in Apple's change in some of its software versions (affected versions: 15.6, 15.6.1, 15.7, 15.7.1, 15.7.2) But don't worry- here's how you can fix the problem and get back to your game: * Back up your…
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Where have my messages and lives from Facebook friends gone, and what can I do about it?
First things first, it’s important to understand that Lives received from Facebook friends are technically notifications sent in Facebook. Those Lives are held in your profile and delivered into your game once per notification. If you make changes to Facebook or your device, those notifications might be classed as…
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What should I do if I’m not receiving messages from friends or other players?
Because millions of people worldwide play our games at the same time, there can sometimes be delays when you send and receive messages. The delivery of messages is sometimes affected by factors like the volume of messages being sent, the status of social media networks, internet issues, and more. We know this can be…
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How many lives do I get in the game?
You start any game you play with a full set of five lives. Every time you fail or quit a level you lose a life, but they will recharge over time, so you can jump back into the fun. If you're keen to get back into the game straight away and would prefer not to wait, you can choose to ask your connected Facebook or King…
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The game says I have to wait hundreds of minutes for my next life. What happened?
If you have recently changed the time on your device (for example, changing time zones due to travel) this may affect the lives timer in the game. To fix this, simply follow these steps: * Open the game and check how long you have to wait for your next life. * Now set the clock on your device forward by that amount of…
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How do Unlimited Lives work?
Unlimited Lives can sometimes be bought or occasionally offered as a prize in many of our games. It's a great way to play for longer without running out of lives! Unlimited Lives are controlled by a timer, so when they're won or bought, the clock will begin to 'tick' down until the timer reaches 00:00 and your game returns…
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Play Your Way: New Accessibility Features in Candy Crush Friends Saga
Here at King, we want to make sure that all of our players have the best gaming experience possible. That's why we recently added a range of accessibility features to Candy Crush Friends Saga. We hope that these features help you enjoy our game fully, whatever your play style. Where can I find the accessibility menu? It's…
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What are character costumes?
Every once in a while Tiffi likes to get fancy. So does Yeti, the Nutcracker and all their friends. Trying on new outfits seems to be one of their new passions! Do costumes change gameplay? Candy Friends will function the same way regardless of how they dress and what they look like. This means that from a gameplay…
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Why don't I have more levels to play on the map?
Why don't I have more levels to play on the map? * You may have reached the end of available content until we release new levels. * If you haven't done so, you may need to update your game app so you have the latest content. * You need to make sure you've passed every level, with at least 1 star, to move forward. * Mobile…