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The game will no longer support Android 5
Hi there! Keep reading to find out... * Why the game won't be optimized for playing on Android 5 anymore * How to check which Android version you have * How to update Android on your device The game won't be optimized for Android 5 Soon, Candy Crush Jelly Saga will no longer support Android 5. That means if your device…
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Why can't I play on iOS 11 anymore?
Hi there! Keep reading to find out... - Why you won't be able to play on iOS 11 - How to check which iOS version you have - How to update iOS on your Apple device The game does no longer support iOS 11 That means that if your device uses iOS 11, you won’t be able to play any new levels, and you won’t receive any new…
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Can I add my Facebook friends to my King account?
The answer is: yes, you can! Follow these easy steps to see your Facebook friends when you play connected to your King account. PRE-REQUISITES: Before starting, make sure you... * have your Facebook and your King account synced, and * are connected to Facebook. Once you make sure you have these two things, you will get a…
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Where have my messages and lives from Facebook friends gone, and what can I do about it?
First things first, it’s important to understand that Lives received from Facebook friends are technically notifications sent in Facebook. Those Lives are held in your profile and delivered into your game once per notification. If you make changes to Facebook or your device, those notifications might be classed as…
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What should I do if I’m not receiving messages from friends or other players?
Because millions of people worldwide play our games at the same time, there can sometimes be delays when you send and receive messages. The delivery of messages is sometimes affected by factors like the volume of messages being sent, the status of social media networks, internet issues, and more. We know this can be…
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How many lives do I get in the game?
You start any game you play with a full set of five lives. Every time you fail or quit a level you lose a life, but they will recharge over time, so you can jump back into the fun. If you're keen to get back into the game straight away and would prefer not to wait, you can choose to ask your connected Facebook or King…
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The game says I have to wait hundreds of minutes for my next life. What happened?
If you have recently changed the time on your device (for example, changing time zones due to travel) this may affect the lives timer in the game. To fix this, simply follow these steps: * Open the game and check how long you have to wait for your next life. * Now set the clock on your device forward by that amount of…
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How do Unlimited Lives work?
Unlimited Lives can sometimes be bought or occasionally offered as a prize in many of our games. It's a great way to play for longer without running out of lives! Unlimited Lives are controlled by a timer, so when they're won or bought, the clock will begin to 'tick' down until the timer reaches 00:00 and your game returns…
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Which Blockers will I find in my game?
It can’t always be smooth sailing! Blockers are the name for anything that gets in your way. Most blockers don’t drop like other Candies - they stay in place on the board until they’ve been cleared. Plus, they can also come in several stubborn layers! To clear blockers, try matching Candies in the spaces beside them.…
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How do lives work?
When you begin playing (after a length of time), you'll begin levels with 5 lives, shown in the heart-meter at the top of the screen. If you fail to pass a level, you'll lose a life. You'll get the chance to buy extra moves or try the level again using another life. Each time you fail, you lose a life, and this continues…