Changed iPhones and lost all of my progress

Question

I logged in to my king account and synced my Facebook account, but all my progress is lost in candy crush, farm heroes super saga, and pet rescue. Please help

JillyJill · Answer

Hi Fig,

Are you using the same email account as you did when you first started playing CC through faceboook? Did you login through your facebook and it's showing all progress lost or just on king.com?

Thank you,

Jilly

Thank you Tony for helping me out with this!

Tony_Mc · Answer

Hi Fig,

Are you using the same email account as you did when you first started playing CC through faceboook? Did you login through your facebook and it's showing all progress lost or just on king.com?

Thank you,

Jilly

Thanks JillyJill!

Tony_Mc · Answer

Hi Fig,

Thanks for posting your question here on King Care.

I have sent you a private message as I will need to check your account with you.

Kindest regards,

Tony - King Care Team