Pet Rescue Saga

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Game Format Change

I noticed that the game format has changed (on my laptop) the format that is used on the ipad. when I log into my sons account on my laptop it is the old format that I had before. What has happened and how can I change it back on my account

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Diana_Gilbert

The new format on desktop is horrible! It's not just the size. It's also using the boosters and the annoying lines around a cluster of blocks you point at. Not fun to play anymore. Please put it back to the normal desktop format. I'm already using Google Chrome and Firefox.

I am using chrome and still can't play rescue mountain

Tori_Scott

The new format on desktop is horrible! It's not just the size. It's also using the boosters and the annoying lines around a cluster of blocks you point at. Not fun to play anymore. Please put it back to the normal desktop format. I'm already using Google Chrome and Firefox.

I totally agree.

Cezdiamond

hate.. hate.. hate.. what they have done.. it too hard to play.. to hard to use the objects.. hate.. hate.. hate..

We are sorry that you feel like this. Thanks for sharing your feedback.

Cezdiamond

The new format on desktop is horrible! It's not just the size. It's also using the boosters and the annoying lines around a cluster of blocks you point at. Not fun to play anymore. Please put it back to the normal desktop format. I'm already using Google Chrome and Firefox.

We are sorry that you feel like this. Thanks for sharing your feedback.

Cezdiamond

The new format is just terrible. You have lost many loyal customers by trying to "modernize" this game.

We are sorry that you feel like this. Thanks for sharing your feedback.

Cezdiamond

I don't know the answer, but really not liking smaller format. It needs to be put back to the larger size. Not good on the old eyes!!!!!

Thanks so much for the feedback

Lydia-4

Hello all,
I would like to give you some information as to why the appearance of the game has changed for some of you.
Traditionally, Flash has been the standard software on which the games are created and run. HTML5 is a newer technology that is faster, more efficient and more secure for you and your devices.
Due to this, a lot of tech firms, including Apple, Microsoft and Mozilla are now phasing out support for Adobe Flash and moving towards other more stable and secure options, namely HTML5.
Here at King we also in the process of moving all our games onto a HTML5 platform.
You can read more about it here:
https://care.king.com/en/blog/article/is-your-browser-ready-for-html5
During this transition certain browsers, e.g Internet Explorer and Safari, may experience temporary or permanent issues in loading the game. We recommend using Google Chrome, Mozilla Firefox or Opera to ensure a smooth, playing experience.
You can download either of these from the following links:
https://www.google.com/chrome/browser/desktop/index.html
http://www.mozilla.com/firefox/upgrade.html
http://www.opera.com/computer
The transition to HTML5 might also mean that certain features will not be available for the time being.
Kind regards,
Johnny

I really don't like the new format AT ALL!! It's small with ridiculous lines running around block of bricks you point at... why?? And then you have to click on the tick at the side to confirm that's a move you want to make. I've reached over level 1500 and really enjoyed the competitive game and the island you could gain hours and 'tools' on, not only does it not load properly now because of the up-dates to the HTML5 being used, & I'm not risking my laptop being ruined downloading other browsers! - the changes to the game are horrible

Henriette_Slot

I don't know the answer, but really not liking smaller format. It needs to be put back to the larger size. Not good on the old eyes!!!!!

It's not just the size. It's also using the boosters and the annoying lines around a cluster of blocks you point at.

Lynette

I don't know the answer, but really not liking smaller format. It needs to be put back to the larger size. Not good on the old eyes!!!!!

Jolanda, enlarge the game using your browser settings.

BrendaScott1999

Hello all,
I would like to give you some information as to why the appearance of the game has changed for some of you.
Traditionally, Flash has been the standard software on which the games are created and run. HTML5 is a newer technology that is faster, more efficient and more secure for you and your devices.
Due to this, a lot of tech firms, including Apple, Microsoft and Mozilla are now phasing out support for Adobe Flash and moving towards other more stable and secure options, namely HTML5.
Here at King we also in the process of moving all our games onto a HTML5 platform.
You can read more about it here:
https://care.king.com/en/blog/article/is-your-browser-ready-for-html5
During this transition certain browsers, e.g Internet Explorer and Safari, may experience temporary or permanent issues in loading the game. We recommend using Google Chrome, Mozilla Firefox or Opera to ensure a smooth, playing experience.
You can download either of these from the following links:
https://www.google.com/chrome/browser/desktop/index.html
http://www.mozilla.com/firefox/upgrade.html
http://www.opera.com/computer
The transition to HTML5 might also mean that certain features will not be available for the time being.
Kind regards,
Johnny

I use Google Chrome. I log into my husbands account and the original PRS is okay. It is only changed on my account. I had a friend log into her account on my laptop and she still has the original format of PRS. It is only mine that has changed. They all logged in using my Google Chrome. I want mine back please HELP!

Aspergermom

Hello all,
I would like to give you some information as to why the appearance of the game has changed for some of you.
Traditionally, Flash has been the standard software on which the games are created and run. HTML5 is a newer technology that is faster, more efficient and more secure for you and your devices.
Due to this, a lot of tech firms, including Apple, Microsoft and Mozilla are now phasing out support for Adobe Flash and moving towards other more stable and secure options, namely HTML5.
Here at King we also in the process of moving all our games onto a HTML5 platform.
You can read more about it here:
https://care.king.com/en/blog/article/is-your-browser-ready-for-html5
During this transition certain browsers, e.g Internet Explorer and Safari, may experience temporary or permanent issues in loading the game. We recommend using Google Chrome, Mozilla Firefox or Opera to ensure a smooth, playing experience.
You can download either of these from the following links:
https://www.google.com/chrome/browser/desktop/index.html
http://www.mozilla.com/firefox/upgrade.html
http://www.opera.com/computer
The transition to HTML5 might also mean that certain features will not be available for the time being.
Kind regards,
Johnny

On my sons account it is still like it used to be but on my account it is running like it does on the iPad. I prefer the old way I do not like the other

Accepted answers

All comments

Aspergermom

Hello all,
I would like to give you some information as to why the appearance of the game has changed for some of you.
Traditionally, Flash has been the standard software on which the games are created and run. HTML5 is a newer technology that is faster, more efficient and more secure for you and your devices.
Due to this, a lot of tech firms, including Apple, Microsoft and Mozilla are now phasing out support for Adobe Flash and moving towards other more stable and secure options, namely HTML5.
Here at King we also in the process of moving all our games onto a HTML5 platform.
You can read more about it here:
https://care.king.com/en/blog/article/is-your-browser-ready-for-html5
During this transition certain browsers, e.g Internet Explorer and Safari, may experience temporary or permanent issues in loading the game. We recommend using Google Chrome, Mozilla Firefox or Opera to ensure a smooth, playing experience.
You can download either of these from the following links:
https://www.google.com/chrome/browser/desktop/index.html
http://www.mozilla.com/firefox/upgrade.html
http://www.opera.com/computer
The transition to HTML5 might also mean that certain features will not be available for the time being.
Kind regards,
Johnny

On my sons account it is still like it used to be but on my account it is running like it does on the iPad. I prefer the old way I do not like the other

BrendaScott1999

Hello all,
I would like to give you some information as to why the appearance of the game has changed for some of you.
Traditionally, Flash has been the standard software on which the games are created and run. HTML5 is a newer technology that is faster, more efficient and more secure for you and your devices.
Due to this, a lot of tech firms, including Apple, Microsoft and Mozilla are now phasing out support for Adobe Flash and moving towards other more stable and secure options, namely HTML5.
Here at King we also in the process of moving all our games onto a HTML5 platform.
You can read more about it here:
https://care.king.com/en/blog/article/is-your-browser-ready-for-html5
During this transition certain browsers, e.g Internet Explorer and Safari, may experience temporary or permanent issues in loading the game. We recommend using Google Chrome, Mozilla Firefox or Opera to ensure a smooth, playing experience.
You can download either of these from the following links:
https://www.google.com/chrome/browser/desktop/index.html
http://www.mozilla.com/firefox/upgrade.html
http://www.opera.com/computer
The transition to HTML5 might also mean that certain features will not be available for the time being.
Kind regards,
Johnny

Lynette

I don't know the answer, but really not liking smaller format. It needs to be put back to the larger size. Not good on the old eyes!!!!!

Jolanda, enlarge the game using your browser settings.

Henriette_Slot

I don't know the answer, but really not liking smaller format. It needs to be put back to the larger size. Not good on the old eyes!!!!!

It's not just the size. It's also using the boosters and the annoying lines around a cluster of blocks you point at.

Lydia-4

Hello all,
I would like to give you some information as to why the appearance of the game has changed for some of you.
Traditionally, Flash has been the standard software on which the games are created and run. HTML5 is a newer technology that is faster, more efficient and more secure for you and your devices.
Due to this, a lot of tech firms, including Apple, Microsoft and Mozilla are now phasing out support for Adobe Flash and moving towards other more stable and secure options, namely HTML5.
Here at King we also in the process of moving all our games onto a HTML5 platform.
You can read more about it here:
https://care.king.com/en/blog/article/is-your-browser-ready-for-html5
During this transition certain browsers, e.g Internet Explorer and Safari, may experience temporary or permanent issues in loading the game. We recommend using Google Chrome, Mozilla Firefox or Opera to ensure a smooth, playing experience.
You can download either of these from the following links:
https://www.google.com/chrome/browser/desktop/index.html
http://www.mozilla.com/firefox/upgrade.html
http://www.opera.com/computer
The transition to HTML5 might also mean that certain features will not be available for the time being.
Kind regards,
Johnny

Cezdiamond

I don't know the answer, but really not liking smaller format. It needs to be put back to the larger size. Not good on the old eyes!!!!!

Thanks so much for the feedback

Cezdiamond

The new format is just terrible. You have lost many loyal customers by trying to "modernize" this game.

We are sorry that you feel like this. Thanks for sharing your feedback.

Cezdiamond

The new format on desktop is horrible! It's not just the size. It's also using the boosters and the annoying lines around a cluster of blocks you point at. Not fun to play anymore. Please put it back to the normal desktop format. I'm already using Google Chrome and Firefox.

We are sorry that you feel like this. Thanks for sharing your feedback.

Cezdiamond

hate.. hate.. hate.. what they have done.. it too hard to play.. to hard to use the objects.. hate.. hate.. hate..

We are sorry that you feel like this. Thanks for sharing your feedback.

Tori_Scott

The new format on desktop is horrible! It's not just the size. It's also using the boosters and the annoying lines around a cluster of blocks you point at. Not fun to play anymore. Please put it back to the normal desktop format. I'm already using Google Chrome and Firefox.

I totally agree.

Diana_Gilbert

The new format on desktop is horrible! It's not just the size. It's also using the boosters and the annoying lines around a cluster of blocks you point at. Not fun to play anymore. Please put it back to the normal desktop format. I'm already using Google Chrome and Firefox.

I am using chrome and still can't play rescue mountain

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