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Will I loose my progress if I haven't logged into my King Account from a new device?

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mpell18
mpell18 Posts: 5 Level 2
edited February 2019 in Support
What do i do, if a couple years ago i registered an account for pet rescue saga, and now i have it on a new device but haven't logging and i am a higher level will a loose all the extra progrees?
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Answers

  • PummyRaj
    PummyRaj Posts: 33,038 Candy Moderator
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    Hello @mpell18, 

    I have answered your other question which is similar to this one.  So, after started playing the game on your new device, did you log in at all?  Can you log-in now and check if the level progress is intact or not?

    Please post back and let us know.  To reply, tap on "Type your Comment" box OR tag me with @ and my name (without space), just like how I wrote your name above =)

    Have a nice day/evening :+1:
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  • MarkHawk
    MarkHawk Posts: 4,061 Community Manager
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    Hi guys,

    Just want to jump in here and say that 99.99% of the cases where you login to your King account from a new device the highest level will get synced. In the 0.01% of cases where the sync goes wrong (this can happen if the Internet connection disconnects during sync) we'll still be able to manually recreate your progress.

    In short; all OK with connecting your new device - nothing will be lost :)


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