Been playing pet rescue for ages and was on level 986 but lost the levels

Question

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Creative_Elsa · Answer

Hi @GingerNuts1949, you can follow the steps on here to help you
get your progress back.  https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back#latest
If the troubleshooting doesn’t work,
then I am going to ask you to please complete a contact form and they can
manually add it back for you.  But first
you need to get your user ID # :   https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please
complete the contact form from this link: 
https://soporto.king.com/contact

Make sure to use this topic and subtopic.

GingerNuts1949 · Answer

My daughter has lost her levels as her sister wanted to learn my older daughter would not let her on her levels so she opened one on Face. Book for her which went to level one but now my older daughter who is in a wheel chair and this is joy to play has lost her levels how can I get it back for her please she's worked so hard to get to level 986 please hope you can get them back for her thank you very much