i have purchased a special offer (11th July) but have not received the goods. This is the 2nd time t

janx

I have purchased  a special offer (11th July) but have not received the goods. This is the 2nd Time this has happened in last few months even though I have had confirmation from iTunes that the purchase was successful

PummyRaj

Hello @janx, Hearty Welcome to Pet Rescue section of our friendly King Community  

I am sorry to hear that you have not received your purchased items!!  This Community team does not deal with the Purchase issues because the query includes your personal details!  Hence, I request you to contact the King Customer Support team through this link  https://soporto.king.com/contact

While filling out the form given in above link, make sure to specify the game you have bought the package.  And then, enter the Topic as "Problems with Purchase" and Sub-Topic with "Purchased Items not received".  Then explain about the issue in provided comment box.  

You will receive an automated email with a ticket number as an acknowledgement.  If you have not heard from them within next 3 days, feel free to send a reply through that automated response.  

Hoping for the Best!  Have a nice day/evening!

** If you need any further clarifications, please post back by tapping on "Type your Comment" box located below.

Crazy Cat Lad

Hi @janx and welcome to the Community!

Please let me know if you need any further help or have any questions with the purchases issues.