Why can I only random levels?

jjb2904

Why can I only do random levels now. I was on 5739?

Lady_Choo

Hello @jjb2904 and welcome. Are you playing on Facebook? You should be able to play the level you are on, just not go back in the map. There is a glitch preventing that right now. Alternatively, the mobile versions are working as they should be 🙂

Lynette

https://community.king.com/en/pet-rescue-saga/discussion/394485/why-can-i-only-random-levels

Hi @jjb2904 Look in your app store for a game update 🙂

varou

Hello,I was playing pet rescue and suddenly it made me to play a random level.

At first I played it and it gave me back my level,after 2 days I played and it gave me a random level again I thought if I play it will give me back my level but it did not.

What can I do to solve that problem?

Please give me a solution.

Lady_Choo

Good evening @varou what level should you be on? Which device are you playing on?

hrach

Hello,I was playing pet rescue and suddenly it made me to play a random level.

At first I played it and it gave me back my level,after 2 days I played and it gave me a random level again I thought if I play it will give me back my level but it did not.

What can I do to solve that problem?

Please give me a solution.

Lady_Choo

https://community.king.com/en/pet-rescue-saga/discussion/comment/2711676#Comment_2711676

Good afternoon @hrach and welcome to the community. Is that your post above with a different user name? Either way please see the reply above 😉

hrach

Yes it is my account but I realised that I am playing on another e-mail so I made this account with the right e-mail.

I do not remember in which level I was exactly but I am sure that I was about at 6500.

I am playing on a computer with a facebook account.

Lady_Choo

Ah I see. No worries 🤗 Were you at the end of the map? The computer version hasn't had any new levels for some reason this week so that is probably why. We are waiting for an update so I can let you know when that happens 😊

hrach

Okay thank you, at first I thought the problem was from me and that I would lose my levels.

Thank you for your work you were fast,polite and understandable.

You are a professional at your job.

Lady_Choo

Bless you, thank you!

You should have new levels now as the issue was fixed 🤗