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Cannot connect to store or to purchase
cannot request help from friends
do not get orange bear to clear screen!
There is no problem with our internet, Ive checked my Apple Pay account, no issues there
could you please check what is wrong.
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You are very welcome, if you need any more help, just give us a shout š¤
It seemed quite bad as it continued to fail for quite a while, most unusual. Thatās why I chose to delete the game on IPad hoping I wouldnāt loose it all after all this time.
Thank you for the update, Iāll carry on now.
Kind Regards
Ann
Hi @Ann_Swindail yes it was around Christmas it was broken and took a fair amount of fixing so for that I apologise.
Due to data protection we cannot do anything in the community regarding lost items, what I would need you to do is contact player support and they can help you further. They will always replace purchased items that have been lost as they can track them (unlike the free ones)
Make sure you choose the catagory carefully so you get to the right support team. You could maybe go with lost progress and items as while you are there, you could ask them about the levels you lost and they should be able to put you back up to the correct level manually. It sounds like it wasn't connecting so progress wasn't syncing š¤
Hi, Di you receive my reply?
I play on Apple IPad Air version Model MD785B/A Version 12.5.7
Thr problem had was since the new Christmas Map version, it wasnāt working .
Iāve since deleted game (saved in King up till it stopped working) relaunched latest app but lost about 20 levels. Very frustrating having lost any items I bought.
It is working now but on 2997 instead of 3XXX?? I would appreciate receiving reimbursement for the items received in the game/bought.
Thank you!
Ann Swindail UK
Hi and welcome to the community!
Can I just check its for Pet rescue?
Could you tell me which device you are playing on please š¤
@Panda63 the two issues are very different so its a good idea to start a new thread with yours if you have another issue in future.
Which device are you playing on? The map changed and it did have some issues but now is working on all devices except for computers. It took some time as it was a big issue and everyone was affected.
Iāve been having the same issues for a few months now. When it lets me play I have to choose random levels. Someone told me to update and I did but it didnāt help. I think my last completed level was something like 5692 or something like that. Iām very frustrated because itās been going on for so long. Already updated the game and my software. Nothing works. Iāve been playing for 10 years now and my loyalty hasnāt been rewarded in the slightest. This is the only game I play. Now I play nothing.
A new season of Petopia is on the way, and this time, things feel extra mysteriousā¦ Pets are whispering. Strange lights are flickering. And the night sky seems brighter than usual š Here are a few clues about the upcoming Petopia: šŖ Colorful tents are appearing in the distance šæA sweet scent floats through the air š” Aā¦
Winter Petopia is back, and our furry friends canāt wait to move into the coziest, snow-covered city of the year! As you play your regular levels, youāll collect special houses, place them wherever you like, and watch your winter city come to life with gingerbread rooftops, twinkling trees, igloosā¦ and lots of happy petsā¦
Hey Pet Savers! š¶š± Noticed your game freezing or getting stuck when playing Petopia? Weāve got a few quick tips that can help get things running smoothly again! Please try the following: ā Restart your device ā Clear your deviceās memory and close other apps running in the background ā Play on only one device ā switchingā¦
Hello Pet Rescue Saga players ā are you ready for some holiday fun? This is one of eight games that are part of a community wide contest event. You have a chance to be one of three lucky winners ofĀ 50 Gold BarsĀ and a special booster in each contest. Once you have entered at least one of the eight contests, go to theā¦
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that when we have to get red blocks to obtain the gold from the doggie, the red blocks are nowhere to be seen? š¤Ŗ Only joking, butā¦ where are my red blocks? By the way, HAPPY NEW YEAR, EVERYONE!!! š
