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Loading and crashing issues in Pet Rescue Saga
Snow_Rider
Posts: 2,636 
Hi there!
Thank you all who reported the loading and crashing issues. We appreciate you giving us this information and keep reporting when your game doesn't work right. We understand that for some players this issue has been lasting for too long, and we're sincerely sorry for the inconvenience and disruption this has caused in your gaming experience.
Please rest assured that the Studio is putting all efforts to solve these problems and get everything back to normal. We understand the frustration this may cause and we greatly appreciate your patience and understanding during this time.
Your ongoing reports and understanding are truly appreciated.
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Comments
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Is anyone having a problem with the game not loading on FB? My other games will load but not this one. It has been at least a week.
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*Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules
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@rabmari0626 you keep being asked to post in English and your posts are always being edited as you will not do it. I can appreciate it is not your first language in which case you can use google translate.
However, I recognise the word Facebook, the studios are working on it...it is an issue.
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I'm having the same problem
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Apologies, the team are working on it as hard as they can but its taking some time to fix it as its involving Facebook too.
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Hello, i can´t play it in my phone since yesterday. It started with Halloween Petopia´s first card. Thank you.
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Good evening @ana2222 and a friendly welcome to the community.
Are you connecting to Facebook? It could be that, but also some players have been having issues since Petopia was released. They are working on it but if you could let us know which device you are using, if you have at least 2GB free space and check there are no updates, it would be really helpful 🎃🐾
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Thank you! I don't have Facebook, i use the app in my phone. I have more than 2 GB space free. I played it for years and this is the first time i had a problem. My phone has android 10 and it is an argentinian device.
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I AM HAVING A PROBLEM WITH MY GAME FOR OVER A WEEK. I AM PLAYING THRU FB ON A PC. THE GAME IS NOT LOADING AT ALL! HOWEVER IT DOES LOAD AND OPEN ON MY PHONE AND IPAD. WHAT IS GOING ON? I HAVE TRIED LEAVING MESSAGES, ETC. PLEASE S.O.S.
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