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Loading and crashing issues in Pet Rescue Saga

15791011

Comments

  • rbdoret
    rbdoret Posts: 2

    Level 1

    edited November 2023

    We are now into November , the 8th. Candy Crush Saga still doesnot load on my PC when playing thru FB. Additionally this game, as well as Bejeweled Blitz, I need to constantly sign in to maintain my progress. It does not retain the sign in no matte4 where I play , whether PC,cell phone or I pad. What is going on and for so long! Feeling frustrated.

  • xBlossomx
    xBlossomx Posts: 6,799

    Hi.

    Is there something wrong with the Community Hub? Mine is not working since yesterday. It's like one problem after another.

  • Snow_Rider
    Snow_Rider Posts: 2,643

    Hi there! I've managed to locate your player ID and reset your level to its previous state. Can you please check and let me know if everything is back to normal?

  • Snow_Rider
    Snow_Rider Posts: 2,643

    @godders60 @zainab786 I'm so sorry to hear this. It is definitely frustrating when something you enjoy doesn't work as expected. I want to assure you that all your feedback has been forwarded to the Studio for their attention.

    Please note that the issues you're facing are temporary and Petopia is expected to end next week. I appreciate your patience during this time and apologize once again for the inconvenience caused.

  • Snow_Rider
    Snow_Rider Posts: 2,643

    I'm really sorry to hear this. Please contact our Player Support. They will gladly investigate the issue and help you out!

  • Racoon7
    Racoon7 Posts: 19,777
    edited November 2023

    Hi @zainab786 mine is the same 😔

  • Rubie-Roo1135
    Rubie-Roo1135 Posts: 30

    Level 3

    Hello - the Studio isn’t going to do anything until Petopia ends next week? It’s going to just resolve itself?

  • Diamond_Lim
    Diamond_Lim Posts: 167,302
    edited November 2023

    Yeah! It's our Community has still trouble loading & also Notification issue problems right now! We had also these same issues with us mostly and we still don't had received any tags on our notifications too! You check out this information here!

    So we hope these issues should be solved and fixed as soon as possible. 🙏🙏🙏

  • azmomxtwo
    azmomxtwo Posts: 1

    Level 1

    good to know that it is not just me I can not play it and it is not right that I have lost any rewards and my streak on 2 of 4 devices the other 2 will let me get it but not play wat a frustrating time

  • Lady_Choo
    Lady_Choo Posts: 26,092
    edited November 2023

    Its getting really annoying now as I rely on notifications to see if anyone replied back to my comments at a quick glance, in case I only have a few minutes.

    Its very quiet!

Hey! Would you like to give us your opinion?