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"Oops something went wrong" message
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Snow_Rider
Posts: 1,666 Community Manager
Hello players!
We've received reports about an "oops something went wrong" message appearing when asking for help from others. We want you to know that our team is working hard to fix this! 💪
We apologize for any inconvenience this has caused. We'll keep you updated on our progress right here in this thread. Your patience and understanding during this time are greatly appreciated.
Comments
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Good evening and welcome to the community!
I apologise for the issues you are having, while it is annoying you can be reassured that the team are working on it, so keep checking for updates,
In the meantime, we have many contests running if you wanted to try your luck? Link is below my signature 🤗
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Thank you!! I was wondering what's going on. Every time I help someone that message comes up . Also, I'm not getting many requests to help others the past couple of days. Normally, I always have someone to help. I enjoy doing this in between episodes to keep me playing.
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I'm not sure if this will help but in my experience this message appears when facebook cannot connect to your friends list to get the game help.
It usually happens when fb has had an update.
Try the instructions below:
Go to your facebook app settings (linked below)
1. Make sure your game is set to 'active'
2. Click 'view and edit' for the game to make sure it has access to your friends list.
3. Scroll down the linked page to your Preferences
Make sure both 'Apps, websites and games' and 'Game and app notifications' are turned ON
https://www.facebook.com/settings?tab=applications&ref=settings
