porque nao tenho mapa ? estou com o bau e nao sai mais disso!

Leovagno

Estou no nivel 3491e nao sai do baú o mapa nao abre o que esta acontecendo!

Kevin_

Hi @Leovagno and welcome to the Community!

I am sorry to hear that your map won't open, could you please let me know what happens when you try to open? It would be really helpful if you can share a screenshot of what you are able to see.

Leovagno

Thanks for the reply, I can't even get out of the map so I update the level, but the map doesn't appear

Kevin_

https://community.king.com/en/pet-rescue-saga/discussion/comment/3324445#Comment_3324445

Thanks! We usually recommend these steps to make sure that nothing that everything is running smoothly so please follow the below steps:

*Restart: Force close apps and restart your device.  

*Updates: Check that you have the latest game and device updates.  

*Memory: Keep at least 2GB of free storage for smooth gameplay.  

*Connection: Use WiFi instead of cellular data.  

*Clear Cache:  

🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache 

🍏 iOS: Settings > Safari > Clear History and Website Data 

If the issue persists, please share a screenshot so we can best try to help.

Leovagno

https://community.king.com/en/pet-rescue-saga/discussion/comment/3325226#Comment_3325226

Good afternoon, how are you? I'm playing on my PC, not my cell phone.

Lynette

https://community.king.com/en/pet-rescue-saga/discussion/496900/porque-nao-tenho-mapa-estou-com-o-bau-e-nao-sai-mais-disso

Hi @Leovagno are you trying to access the level menu?
This does not work in the computer version of the game.

Some players manage to get it to work after clearing their game/browser cache.
But even then, you can use it once, then have to clear the cache again before it works again 😔

It has been like this for a few years now, so I assume it's a problem that they cannot fix.