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Estou no nivel 3491e nao sai do baú o mapa nao abre o que esta acontecendo!
Hi @Leovagno are you trying to access the level menu? This does not work in the computer version of the game. Some players manage to get it to work after clearing their game/browser cache. But even then, you can use it once, then have to clear the cache again before it works again 😔 It has been like this for a few years now, so I assume it's a problem that they cannot fix.
Good afternoon, how are you? I'm playing on my PC, not my cell phone.
Thanks! We usually recommend these steps to make sure that nothing that everything is running smoothly so please follow the below steps:
*Restart: Force close apps and restart your device.
*Updates: Check that you have the latest game and device updates.
*Memory: Keep at least 2GB of free storage for smooth gameplay.
*Connection: Use WiFi instead of cellular data.
*Clear Cache:
🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
🍏 iOS: Settings > Safari > Clear History and Website Data
If the issue persists, please share a screenshot so we can best try to help.
Thanks for the reply, I can't even get out of the map so I update the level, but the map doesn't appear
Hi @Leovagno and welcome to the Community!
I am sorry to hear that your map won't open, could you please let me know what happens when you try to open? It would be really helpful if you can share a screenshot of what you are able to see.
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I really enjoy Petopia Halloween & Christmas time. The last years Petopia, I enjoyed them. Halloween & Christmas are my favorites. I didn't expect or want this back to back Petopia. I'll give you my reasons and ask if you can put an opt out for those who don't want to play. When you started Petopia, it didn't slow my phone…
No lo entiendo
Still NO mystery mountain…..so frustrating…. its been months PLEASE fix it !!!!! I have tried everything you say to do, my husband get it and he sits right next to me. i have tried my ipad instead of computer and it still does not work! We should all be on the say advanages…. NOT FAIR !!
Why Petopia carnival event is not available to me.
Hey, Happy New Year to you all! cannot buy anything since december 2025, there is an error message that pops up, please help. I got an answer last year to my previous post from Alex, but after giving all the infos, no more reply. There is nothing wrong with my cards as in november 2025 I was still buying golden bars..Thank…
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hello Pet Community! 🐾 Curious about the latest level in Pet Rescue Saga? You’ve come to the right place! 🐶🐱 🗓️ New levels are released every Tuesday, so there’s always a fresh challenge waiting for you! 📍As of January 6, the latest level available is 9507. Check your game and see if you’ve made it there yet! Enjoy the new…
