Support???

Toos_Leenders

Why do you call this support if nothing gets resolved? I haven’t been able to play for two weeks because i can’t get into the game. When Will Utopia be over?

Tetem'

Hi and welcome back to the Community! 🤗

I am sorry to hear that you're having issues with the game where you're unable to play for two weeks now.

Let's try a few things to solve that:

1. Restart the Game: Sometimes, a quick restart can fix issues.
2. Check Your Connection: Make sure you have a stable internet connection.
3. Update the Game: Make sure your game is updated to the latest version, as updates often fix bugs.
4. Log Out and Back In: Try logging out of your account and then logging back in. This might refresh your game and fix the issue.

If the issue remains and to receive further assistance, please reach out to our Player Support team via game app or via Contact us. Make sure to also include a screenshot of the issue if possible.

Here's a guide if needed:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Have a nice day! ⭐️

Tetem'

Hi and welcome back to the Community! 🤗

I am sorry to hear that you're having issues with the game where you're unable to play for two weeks now.

Let's try a few things to solve that:

1. Restart the Game: Sometimes, a quick restart can fix issues.
2. Check Your Connection: Make sure you have a stable internet connection.
3. Update the Game: Make sure your game is updated to the latest version, as updates often fix bugs.
4. Log Out and Back In: Try logging out of your account and then logging back in. This might refresh your game and fix the issue.

If the issue remains and to receive further assistance, please reach out to our Player Support team via game app or via Contact us. Make sure to also include a screenshot of the issue if possible.

Here's a guide if needed:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Have a nice day! ⭐️