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Me and my brother have an issue that we are both having on my account on PRS. The problem is that we lose a help friends level (not the issue), then we press the X to go out of it then it puts us back in the level and we have to do it all over again. Does anyone know now what's going on?
Do you mean Friends Help Feature ?
Friends Help is in the Test Group so we cannot say for sure that you will always find this feature.
The Fun Event menu returns when the game is regular. Probably no event is currently active for you so the menu is not available.
Keep playing the game, your fun event menu will return.
This video Friends Help