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Does anybody know what's going on with the have you can't make any purchases not even with the gold

mrskay
mrskay Posts: 1

Level 1

edited December 2020 in Support

Does anybody know what's going on with the game you can't make any purchases not even with the gold 

Best Answer

Answers

  • hechicerilla
    hechicerilla Posts: 10,374

    Hi.

    Welcome to the sweet King community. Please can you describe your problem better?

    If you mean that you can't access the store because a connection error message appears, this has been going on for some time. It is being investigated, some players fixed it by turning off the device's internet connection for a couple of minutes, with the game open. When I turned the device's internet connection back on, everything worked correctly. You must make sure you have your browser and your game updated.

    Also try these steps: log out / clear cache / restart device / log in. If you continue to have problems, please report here again.

    Thanks and keep enjoying

  • kiara_wael
    kiara_wael Posts: 157,835

    Hi and Welcome to our Community

    Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

  • Filip1968
    Filip1968 Posts: 3

    Level 1

    Answer ✓

    I have done everything but still same problem.

  • irismarisol
    irismarisol Posts: 1

    Level 1

    hola .. me encanta este juego .. pero hoy no me deja entrar

  • Filip1968
    Filip1968 Posts: 3

    Level 1

    Does everybody here has same problem on the same level? I am stuck on level 2997. So 2998 gives me message that there is no internet.

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