Boosters don't work

Question

When I earn a hammer, rocket or other helper, they do not work. I tried restarting with no help. What is happening

Cezdiamond · Answer

Hi Betty- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your game. Are you playing on desktop Facebook?

Please could you try our general troubleshooting steps as it should fix most problems: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

If this does not resolve the issue please could you let me know the following?

- When did the problem start?

- Is there an error message, if yes, what does it say?

- What happens when you try to use your Boosters?

Thanks!