Pet Rescue Saga

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Pet Rescue Saga

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PET RESCUE ACCESSABILITY

Using Chrome the game will not load and using Firefox an error message occurs.However using the same computer but logging on to Facebook using my wife's account the game plays with no problem.This is the FOURTH DAY I can not play Pet Rescue and need a solution as Facebook never responds to problem reports. " HELP "

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Lynette

StuckInATree, I've been talking with this player on Facebook.

He has been able to access the game on a different device (laptop) and it appears he has the new HTML5 version of the game (the 'tablet' version) With the Mystery Mountain bonus game (which is only for the mobile apps)

But, even though Chrome on his computer is HTML5 compatible, the game will not load there.

He has tried both Firefox and Chrome on computer (and cleared cache etc of both of them)

I think we need a King Care team member to check his account (I'll notify them)

I hope we can get an answer for you soon, HOME4JB

StuckInATree

Knowing the error codes you're getting could be useful if you don't mind sharing. So apart from trying different browsers, you haven't done any of the other suggested steps?

HOME4JB

Tried 3 different browsers and got different error codes but still couldn't access Pet Rescue Saga.Using the same computer and same browser I can play the game if I log on to Facebook using someone else's account

StuckInATree

Did you already go through the browser troubleshooting steps? https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

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Accepted answers

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StuckInATree

Did you already go through the browser troubleshooting steps? https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

HOME4JB

StuckInATree

Knowing the error codes you're getting could be useful if you don't mind sharing. So apart from trying different browsers, you haven't done any of the other suggested steps?

Lynette

StuckInATree, I've been talking with this player on Facebook.

But, even though Chrome on his computer is HTML5 compatible, the game will not load there.

He has tried both Firefox and Chrome on computer (and cleared cache etc of both of them)

I think we need a King Care team member to check his account (I'll notify them)

I hope we can get an answer for you soon, HOME4JB

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Recent Announcements

🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
📱💻️ What is the latest level in Pet Rescue Saga?
Hello Pet Community! 🐾 Curious about the latest level in Pet Rescue Saga? You’ve come to the right place! 🐶🐱 🗓️ New levels are released every Tuesday, so there’s always a fresh challenge waiting for you! 📍As of November 25, the latest available level is 9387. Check your game and see if you’ve made it there yet! Enjoy the…