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Hi rosemeire,
Thanks for writing in. Apologies for the delayed response and let's see how we can get you back on track.
Please have a look at the below blog post. I guess it's exactly what you were looking for:
https://care.king.com/en/blog/article/is-your-game-crashing-on-an-android-device
Hope this helps.
Have a lovely day!
Ilaria - Team King Care