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Pet Rescue Saga

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Latest news about Pet Rescue Saga!
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Help us make the game even better!
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Off-Topic

boosters purchased for 173 000 points and over 50 000 points this week has not uploaded to account

i would like my boosters uploaded.to my account... on Monday 173 000 points were used to purchase a bundle but no boosters uploaded... last night over 50 000 points use dto purchase bundle... still no more boosters uploaded... trying to get help is becoming damn nightmare... can someone please help with uploading my rightful booster packs pleas... a. becoming seriously frstrated with lack of communication from pet rescue team

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Accepted answers

Hi Alishia, Cez answered you a few days ago and said she was going to send you a private message through King care, you will find it in the message inbox at the top of the screen

All comments

Thanks Superstars!

@Alishia: it appears that you had contacted us through Facebook around the same time as you first raised this inquiry here in King Care. Our colleague over at Facebook had already gone through your Pet Coin transactions. But I've sent you a message here in King Care too. You'll find the inbox from the top right corner.

Cheers!

Jenny

thanks appreciate it

Ok, I will pass it on to one of the other team

I have responded...3 days ago.. let's hope this is sorted before she go away again.. am becoming increasing impatient. can't keep coming up here just to re explain things and not have anything done.. my coins were taken ..my boosters were not uploaded.. that's not difficult to understand.. all an asking is for the boosters to be uploaded to my account.. this is 240 000 coins in total . please assist and try n get this sorted .. appreciate it...thanks

I believe she was waiting on a response from you when I last asked her. She will see any replies you sent to her, but is away next week

oh probably..can't remember doing so . it's just taking way too long for this to be resolved...kinda frustrating having to constantly send reminders . let's hope we get it sorted soon

Only the original poster can mark it solved, it probably suggested it and gave you a stupid button or email? Don't worry.. I know she is in touch with you

why is this marked as solved when it's not? am still trying to get my boosters and still liaising with cez regarding it??

ok thanks .. I will wait for her response

Ah thank you then, I will go and give her a nudge

Its all our fault, she had some time off and when she came back she had a full length book series list to get through haha. Apologies for the wait though, I will mention it

hi

yes she did message me and asked for my email... haven' heard from her since hence the reminder

Hi Alishia, Cez answered you a few days ago and said she was going to send you a private message through King care, you will find it in the message inbox at the top of the screen

still waiting for a resolution to this

@Chicken Slayer thanks!

@Alishia I will send you a private message through King Care so that I can get your account details :-)

Thanks!

hi its the coins earned through the game.. yes please do pass this to anyone who can assist.. would appreciate it ..thanks a mil

No problems, I will add it to her list She is off until Tuesday and the list is quite long, but don't worry, I will check she has. She is pretty good

hi its the coins earned through the game.. yes please do pass this to anyone who can assist.. would appreciate it ..thanks a mil

Hi Alishia,

Am I correct in thinking you tried to purchase using ingame coins?

I can pass this on to the moderator who can check your account but she won't be in until next week as its the easter break now.

If it was real money you spent you would need to go to this link for direct help. I am sorry you are having issues, but one way or the other we should get you sorted

https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

Accepted answers

Hi Alishia, Cez answered you a few days ago and said she was going to send you a private message through King care, you will find it in the message inbox at the top of the screen

All comments

Hi Alishia,

Am I correct in thinking you tried to purchase using ingame coins?

I can pass this on to the moderator who can check your account but she won't be in until next week as its the easter break now.

If it was real money you spent you would need to go to this link for direct help. I am sorry you are having issues, but one way or the other we should get you sorted

https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

hi its the coins earned through the game.. yes please do pass this to anyone who can assist.. would appreciate it ..thanks a mil

No problems, I will add it to her list She is off until Tuesday and the list is quite long, but don't worry, I will check she has. She is pretty good

hi its the coins earned through the game.. yes please do pass this to anyone who can assist.. would appreciate it ..thanks a mil

@Chicken Slayer thanks!

@Alishia I will send you a private message through King Care so that I can get your account details :-)

Thanks!

still waiting for a resolution to this

Hi Alishia, Cez answered you a few days ago and said she was going to send you a private message through King care, you will find it in the message inbox at the top of the screen

hi

yes she did message me and asked for my email... haven' heard from her since hence the reminder

Ah thank you then, I will go and give her a nudge

Its all our fault, she had some time off and when she came back she had a full length book series list to get through haha. Apologies for the wait though, I will mention it

ok thanks .. I will wait for her response

why is this marked as solved when it's not? am still trying to get my boosters and still liaising with cez regarding it??

Only the original poster can mark it solved, it probably suggested it and gave you a stupid button or email? Don't worry.. I know she is in touch with you

oh probably..can't remember doing so . it's just taking way too long for this to be resolved...kinda frustrating having to constantly send reminders . let's hope we get it sorted soon

I believe she was waiting on a response from you when I last asked her. She will see any replies you sent to her, but is away next week

I have responded...3 days ago.. let's hope this is sorted before she go away again.. am becoming increasing impatient. can't keep coming up here just to re explain things and not have anything done.. my coins were taken ..my boosters were not uploaded.. that's not difficult to understand.. all an asking is for the boosters to be uploaded to my account.. this is 240 000 coins in total . please assist and try n get this sorted .. appreciate it...thanks

Ok, I will pass it on to one of the other team

thanks appreciate it

Thanks Superstars!

@Alishia: it appears that you had contacted us through Facebook around the same time as you first raised this inquiry here in King Care. Our colleague over at Facebook had already gone through your Pet Coin transactions. But I've sent you a message here in King Care too. You'll find the inbox from the top right corner.

Cheers!

Jenny

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