Looooong load times

Thank you @valle16 I appreciate the frustration!

Can you let me know which computer it is you have, is it windows or a chromebook type?

Could you also let me know which other devices it is you are using. This isn't your devices fault as such, its so the studio get as much information as to which devices the game is playing up on. Right now it seems to be most of them.

You can request petopia to be removed as a last resort if you want it to be gone. But you wouldn't be able to have it added back.

I have removed the applications in the background and it continues the same, it takes more than 5 minutes to respond and once I finish a game it goes black and no longer responds. My computer is 16 GB and I am connected to the Ethernet with a 1 GB hard drive. of 1tb and the computer is new it happens in facebook and also in the microsof store application on my android phone it also takes more than 5 minutes to load and it is 5gb of ram I am talking about 3 different devices and in all three there are the same problems IT DOES NOT LOAD and with another account that I have if it is a low level it works regularly but at level 6003 that I am nothing works at all

I HAVE DELETED ALL THE BUILDINGS AND THE SAME PROBLEM STILL STILL

I have a 1-year-old computer 16gb of ram 1gb of wiffi connected by ethernet cable and pet recovery saga freezes every time it passes a level, this has been happening for a week since you have set the city every time you do something you make it worse this The game has always been quick and easy and you are turning it into something unplayable, I'm at level 6300 and it's impossible, if I start from level 1 it's going perfectly, I'm sure if you continue like this I'll have to bring a NASA computer to be able to play PET RESCUE SAGA.

when the map was there is when it worked best, also every time you went on an adventure it gave you prizes, which you have removed, then you put the truck on and you damaged it and now you have finished it off

https://community.king.com/en/pet-rescue-saga/discussion/comment/2612295#Comment_2612295

Hi @valle16 I need you to use English please in order that we can help you 🤗

https://community.king.com/en/pet-rescue-saga/discussion/comment/2611520#Comment_2611520

Hi, unfortunately deleting buildings did not help, it's now taking about 20 minutes to load on my Pixel 7🙄

cuando estaba el mapa es cuando mejor funcionaba, ademas cada vez que pasabas de aventura te daba premios cosa que habeis quitado, luego pusisteis el camión y lo estropeasteis y ahora ya lo habéis rematado

tengo un ordenador de 1 año 16gb de ram 1gb de wiffi conectado por cable ethernet y pet recue saga se congela cada vez que pasas de nivel, esto esta pasando desde hace una semana que habeis puesto la ciudad cada vez que hacéis algo lo poneis peor este juego siempre ha sido rápido y sencillo y lo estáis convirtiendo en algo injugable, estoy en el nivel 6300 y es imposible, si empiezo desde el nivel 1 va perfecto seguro que si seguis asi habra que traer un ordenador de la NASA para poder jugar a PET RECUE SAGA

I'm sorry you're having issues @Pitty_Kitty ill make sure @Snow_Rider sees this 🤗

Pitty_Kitty

Hello @Snow_Rider @Lady_Choo

I have the same issue, both on Pet Rescue apps on Windows 11 and Android (Samsung galaxy a20e)

After reaching city level 40, the game is not able to load anything anymore (I tried waiting for a couple of hours hoping to open spring market to collect coins but I had no such luck)

I tried to reinstall both apps on my devices but petopia still won't load

Can I ask for petopia to be removed from my game? My ID 6875273150.

thanks 🙂

Snow_Rider

Hi @manxmano! Thanks a lot for reporting the issue. Could you please let me know if deleting buildings helped you with loading the game?

That's fine, it's an option that's there but we won't do it without asking 🤗

Thanks but I don't want you to remove Petopia from my game, it's now taking 10 minutes to load and to come back after completing a level. So it sort of spoils the continuity a bit :) but don't remove it please.

I will delete some buildings to see if that makes a difference.

https://community.king.com/en/pet-rescue-saga/discussion/comment/2606719#Comment_2606719

Hiya, our CM has spoken to the studio, they have asked that you check for updates, (clearing play store cache as well as system cache on the android before updating) as they have been tweaking and have another look at it. If it's no better and their tweaking hasn't helped, we can remove Petopia if that is what you want.And if you do want them to take it, I'll need you to say the words just to be sure there are no crossed wires 🤗

Thanks, User id 1027180955

Thanks for the info, I will pass it over. Could I get your player ID too, so I can pass that over to the team as well 🤗

Hi, my main device is a Pixel 7, a few months old running the latest version of Android from Google. And the latest iPad mini running iPadOS 16.4.1

It's definitely something that King have done with these mini games that are heavier on graphics than the normal game play.

Just have to wait until they have finished.

Hi @manxmano I hear your frustration! How old are your devices? and which iOS version?

I know you said it not your devices, but you hit the nail on the head really which is why I asked the age. Sometimes when games use a lot of memory like in petopias case, it is a lot for the devices to handle if they are a few years old and that's when they lag and have a long waiting time.

What you can do to help is remove anything you no longer use. The more free memory the better, clear cache etc and reboot and see if that helps.

Please don't shout at me for suggesting that. I play a non king game that is heavy on screen use (farming) and it constantly crashes. Yet Hubby has a newer ipad and his is fine. Its just mine is older now and it doesn't like it. Yet candy crush, farm heroes and even pet rescue its fine on. So I really do understand the annoyingness of it all.

If they are not older, especially in the ios case, let me know which versions and I will pass it on. I am assuming you've updated the devices etc etc. I would still clear as much as possible though 🙂

Comments

Thank you @valle16 I appreciate the frustration!

Can you let me know which computer it is you have, is it windows or a chromebook type?

You can request petopia to be removed as a last resort if you want it to be gone. But you wouldn't be able to have it added back.

I HAVE DELETED ALL THE BUILDINGS AND THE SAME PROBLEM STILL STILL

https://community.king.com/en/pet-rescue-saga/discussion/comment/2612295#Comment_2612295

Hi @valle16 I need you to use English please in order that we can help you 🤗

https://community.king.com/en/pet-rescue-saga/discussion/comment/2611520#Comment_2611520

Hi, unfortunately deleting buildings did not help, it's now taking about 20 minutes to load on my Pixel 7🙄

I'm sorry you're having issues @Pitty_Kitty ill make sure @Snow_Rider sees this 🤗

Pitty_Kitty

Hello @Snow_Rider @Lady_Choo

I have the same issue, both on Pet Rescue apps on Windows 11 and Android (Samsung galaxy a20e)

After reaching city level 40, the game is not able to load anything anymore (I tried waiting for a couple of hours hoping to open spring market to collect coins but I had no such luck)

I tried to reinstall both apps on my devices but petopia still won't load

Can I ask for petopia to be removed from my game? My ID 6875273150.

thanks 🙂

Snow_Rider

Hi @manxmano! Thanks a lot for reporting the issue. Could you please let me know if deleting buildings helped you with loading the game?

That's fine, it's an option that's there but we won't do it without asking 🤗

I will delete some buildings to see if that makes a difference.

https://community.king.com/en/pet-rescue-saga/discussion/comment/2606719#Comment_2606719

Thanks, User id 1027180955

Thanks for the info, I will pass it over. Could I get your player ID too, so I can pass that over to the team as well 🤗

Hi, my main device is a Pixel 7, a few months old running the latest version of Android from Google. And the latest iPad mini running iPadOS 16.4.1

It's definitely something that King have done with these mini games that are heavier on graphics than the normal game play.

Just have to wait until they have finished.