Welcome to the Pet Rescue Community
Do you need help with your game? Ask the Community for help.
@KristieC Apologies for all the questions, I was hoping it might be something simple I could help with, but I think you're best contacting support from within your game.
Use the gear wheel to find the 'help' button then write explaing what is happening. This way they can look into your personal game and hopefully see what is wrong.
Its very important that you enter the email address that you use to log into the game, so Player Support can find your account and if you have your player ID, enter that too 🤗