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Loading issues

My PRS game hasn't been loading for 3 days now due to Petopia challenge.

This is what happens. I've tried everything. Nothing is working. I can't play my game now. I even downloaded the game on my new ipad .hoping to work there. But, it's still the same issue can you please fix the problem. I'm losing all my daily rewards. Plus, the gifts from Petopia I even emailed customer support. No help there. They said ask on the Community.

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