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Alpha Betty not loading on computer

Les_R
Les_R Posts: 2

Level 1
in Support

Been having an issue getting Alpha Betty to load keep getting the issue screen. I can play on my tablet but not on computer. Any help would be appreciated

«1

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Hi Les- Welcome to the community. Thanks for posting on King Care. Let's see if we can get Alpha Betty loading on your PC again. 

    Please try our troubleshooting steps here

    Let us know how you get on :-) 

  • Rina-7
    Rina-7 Posts: 10

    Level 1

    Thank you. I followed these steps, restarted. Alphabetty is still not working.

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Thank you. I followed these steps, restarted. Alphabetty is still not working.

    Sorry about this, what is the error message?
  • Bill_Mccoleman
    Bill_Mccoleman Posts: 2

    Level 1

    Nothing.

  • Rina-7
    Rina-7 Posts: 10

    Level 1
    edited December 2017

    Thank you. I followed these steps, restarted. Alphabetty is still not working.

    A blue screen with a little black square and a white cross in it. Message: You need flash player. If I click on this black thing, it leads me to a help page of Adobe flash player. They tell me how I should enable flash player. My flash player and all other King games are working!
  • Rina-7
    Rina-7 Posts: 10

    Level 1
    edited December 2017

    Thank you. I followed these steps, restarted. Alphabetty is still not working.

    Before your steps, I ran a full virus scan, no problem. I use Windows 10, all updates done. I play the game on my laptop via king.com. I was at level 380 or something of Alphabetty, never had any problem before.
  • Rina-7
    Rina-7 Posts: 10

    Level 1

    Thank you. I followed these steps, restarted. Alphabetty is still not working.

    In fact the blue screen is a light blue sky with some clouds. Sometimes the little black square doesn't appear. In Dutch: you need flash player to play Alphabetty.
  • Rina-7
    Rina-7 Posts: 10

    Level 1

    And now, all of a sudden, after a Windows update, Alphabetty is working again!

  • Les_R
    Les_R Posts: 2

    Level 1

    Working for me now to

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Working for me now to

    Thanks for letting us know :-)

Hey! Would you like to give us your opinion?

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