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How long before Pet Rescue Saga is fixed?

Judy_Burkhardt
Judy_Burkhardt Posts: 6

Level 2
in Support

When I try to play Pet Rescue Saga it will not load.  I get a message that says need connectivity to the Internet.  I already have Internet connection.  Please fix the game so I can play again.

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Answers

  • Janie_Doe-2
    Janie_Doe-2 Posts: 3

    Level 1

    I've been having the same problem too.

    Flag · Helpful Sweet Love Haha
  • 4wheelerfam
    4wheelerfam Posts: 1

    Level 1

    King responded to me and told me that they have switched from Adobe Flash to HTML5.  You'll have to download it, remove the game (don't click on remove history on the next screen) then reboot your computer and reload the game. 

    Flag · Helpful Sweet Love Haha
  • Janie_Doe-2
    Janie_Doe-2 Posts: 3

    Level 1

    King responded to me and told me that they have switched from Adobe Flash to HTML5.  You'll have to download it, remove the game (don't click on remove history on the next screen) then reboot your computer and reload the game. 

    I've tried it and it didn't work.
    Flag · Helpful Sweet Love Haha
  • Lynette
    Lynette Posts: 6,903
    edited December 2017

    The disconnection thing seems to be Facebook related as it's happening to many games recently (not just King's games)

    If you are still having problems loading the new Pet Rescue Saga, these tips might help 

    ✅ Make sure your browser has been upgraded to latest version. 

    If you want to check whether your browser is HTML5 compatible, you can check on this page https://html5test.com/ 

    If your browser achieves a score of 450 points or more, then you should be fine.

    ✅ Clear your browser's cache. 

    Old temporary files on your computer can affect game functionality.

    Please see this page for instruction on clearing the cache: http://www.refreshyourcache.com/

    ***Note***

    Loading the game the first time can take more time than normal. 

    If you go to another tab the game will pause, so stay on the game page.

    It can be quicker if you close down unused browser tabs and close any programs running in the background. 

    A fresh restart of your computer can also give a boost in loading time.

    Flag · Helpful Sweet Love Haha
  • Beverly_Stone
    Beverly_Stone Posts: 6

    Level 2

    The disconnection thing seems to be Facebook related as it's happening to many games recently (not just King's games)

    If you are still having problems loading the new Pet Rescue Saga, these tips might help 

    ✅ Make sure your browser has been upgraded to latest version. 

    If you want to check whether your browser is HTML5 compatible, you can check on this page https://html5test.com/ 

    If your browser achieves a score of 450 points or more, then you should be fine.

    ✅ Clear your browser's cache. 

    Old temporary files on your computer can affect game functionality.

    Please see this page for instruction on clearing the cache: http://www.refreshyourcache.com/

    ***Note***

    Loading the game the first time can take more time than normal. 

    If you go to another tab the game will pause, so stay on the game page.

    It can be quicker if you close down unused browser tabs and close any programs running in the background. 

    A fresh restart of your computer can also give a boost in loading time.

    Lynette I tried clearing browser & cache & history went back and made sure they were removed have the latest version of chrome, scored 568 I am HTML5 compatible, I have unistalled reinstalled everything I can think of. anymore suggestions?
    Flag · Helpful Sweet Love Haha

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