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Cannot see or send lives to Alphabetty friends

Judi_B
Judi_B Posts: 18 Level 2
in Support

Since the last update, I cannot see my Alphabetty friends or send them lives. The scroll bar does not work. 

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Answers

  • QueenMia
    QueenMia Posts: 12,979 Community Manager

    Hey Judi,

    Could you please delete and re-install the game? That should help. If not, could you please send me a screenshot?

    Let me know how that goes, until then have a bubbly day!

    - Mia

    Flag · Helpful Sweet Love Haha
  • Judi_B
    Judi_B Posts: 18 Level 2

    Hey Judi,

    Could you please delete and re-install the game? That should help. If not, could you please send me a screenshot?

    Let me know how that goes, until then have a bubbly day!

    - Mia

    Will I lose my progress if I delete and reinstall?Not sure how to send a screenshot.
    Flag · Helpful Sweet Love Haha
  • Judi_B
    Judi_B Posts: 18 Level 2

    Hey Judi,

    Could you please delete and re-install the game? That should help. If not, could you please send me a screenshot?

    Let me know how that goes, until then have a bubbly day!

    - Mia

    I can take a screenshot and post it, but I’m not comfortable posting other people’s names without permission. When I click on the send lives heart icon, the screen with names of friends comes up, but I can’t sctoll down to get to other names. So if a friend requesting lives is not in the first screen, I cannot send lives. Plus, I cannot see any other players on the map.
    Flag · Helpful Sweet Love Haha
  • drfs
    drfs Posts: 1 Newbie
    Screenshot_20210525-213400_AlphaBetty.jpg
    Screenshot_20210525-213354_AlphaBetty.jpg

    I have same problem, I deleted the game and re installed but problem persist, I cannot see or send lives to my friends

    Flag · Helpful Sweet Love Haha
  • abe_coffee
    abe_coffee Posts: 1,976 Level 5

    hi @drfs

    welcome to the community

    am sorry that your friends list is empty and you cannot send lives

    🍮 🍮  

    this could be a temporary problem that will fix itself

    🍮 🍮  

    if it persists or has been going on for several days then your account may need a tweak

    how long has this been happening?

    did the friends list go empty all at once? ... or did the friends gradually disappear from the list?

    do you login through facebook or through king.com?

    🍮 🍮  

    @Crazy Cat Lad may require more information

    Flag · 1Helpful Sweet Love Haha

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